Are any other FIT account holders not receiving the email request to submit their quarterly FIT readings? I realise that I’d missed one in May, and so I (eventually) spoke to someone on the HelpDesk who checked my account and confirmed that they had the correct email address (I had previously received FIT reading requests via email), and that I should receive the next one that was due on 12th August. I’ve not received this (have checked spam filters) and cannot get through to the FIT Help Desk at the moment (60 minute wait time!!)
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Are any other Feed in Tariff (FiT) account holders not receiving the email request to submit their quarterly FIT readings?
Best answer by Tim_OVO
Updated on 31/12/24 by Abby_OVO
Hi
If you’re only with OVO with your feed in tariff (FiT) arrangement, you won’t have access to the OVO online account portal.
Please be aware that you should be able to do this via the automated email you receive quarterly. If a link isn’t showing on the email we sent, or if you never got the email, our main Support team are able to add this to an internal form on your behalf, which will get sent to OVO’s FIT team. You can send over the reading (and a link to this topic if need be) via online chat.
If you need to contact our FiT Team on the phone you can by calling 0330 303 5063 and selecting ‘4’ when the IVR instructs you to do so.
If you’re FIT has moved over but don’t have your energy account with OVO, your call will be automatically routed to the FiT Team.
You’ll always receive a confirmation email once the reading has been successfully submitted.
Hope this helps! 
I have not received my June 2023 email request for my FIT readings. What do I do please. More problems with OVO.!
+2- Plan Zero Hero
- 2553 replies
Judesman wrote:
I have not received my June 2023 email request for my FIT readings. What do I do please. More problems with OVO.!
You are going to have to contact the FIT team unfortunately, there isn't another option.
1 person likes this
Hey
Sorry to hear about this.
As Jeffus has mentioned, you’ll need to contact the FIT team regarding this as we don’t have access to the accounts here.
To speak to our FIT Team on the phone, call 0330 303 5063 and selecting ‘4’ when the IVR instructs you to do so.
You can also contact the team via email on fits@ovoenergy.com.
I have given my reading over the phone so thank you for that. OVO unable to explain why email not sent.
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