Charge Anytime
When I tried to Addon charge anytime tariff gets to last page says
Sorry, there's a bit of a problem
We couldn't connect to your EV charger.
Omhe home pro charger which works on OVO standard tariff
any one fixed this problem I have emailed
smarthome they are looking into this but no reply since last week
Best answer by sunseeker18
Updated on 28/02/25 by Chris_OVO
Problem Solved thanks to OVO team tech team
Hi Lawrence ,
Thank you your your patience.
Our tech team has an update. This is the response :
Unfortunately Charge Anytime in it’s current state sometimes struggles to connect to Ohme accounts that have been registered using the Google, Facebook or Apple login. In order to register your charger with Charge Anytime, we’d first advise you to delete your account using the following selections on the Ohme app:
Menu button > Settings > Account Details > DELETE ACCOUNT > DELETE We’d then advise waiting about 15 minutes just for all the cogs to finish turning in the Ohme backend systems.
After the 15 minutes are up, from the Ohme app you’ll be able to setup a new account and link your charger using CREATE ACCOUNT > *Sign in with email*, instead of a Google, Facebook or Apple login. When selecting a tariff for the new Ohme account, you can select any of the existing tariffs nested under OVO Energy.
It’s not essential that the unit rate doesn’t match your current tariff, as it will get overwritten anyway once Charge Anytime is successfully applied.
Once your account is up and running, we’d advise going through the steps below using a *private* browser window, to ensure that previously used login credentials are used, as this will cause an issue with Charge Anytime registration:
Navigate to [https://account.ovoenergy.com/anytime/eligibility ] in a *private* browser window
Login to your OVO account and run through the Charge Anytime setup steps.
When prompted to login to Ohme, use your new login credentials and complete the setup steps.
Do not set any custom tariffs on the Ohme app - instead close the Ohme app and reopen to see the Anytime tariff update.
Thanks,
Check out our full list of compatible EVs and chargers here: https://www.ovoenergy.com/electric-cars/charge-anytime-cars-and-chargers
It’s always worth contacting the manufacturer of the charger or EV (which ever is compatible with us) to see what they can advise.
If you have an Indra charger, call 01684 770 631, or email support@indra.co.uk
If you have an Ohme charger, call 020 3375 1586, or email help@ohme-ev.com
Like below, they can offer insights that we don’t have access to.
+5Hi
The team at smarthome are pretty good on the technical workings so hopefully they will get an answer for you.
I had the same problem because my web browser had an ad blocker preventing the page from opening correctly.
it could be worth checking.
Thanks for your reply no ad blocker tried incognito mode no joy
just for a second I can see screen showing below this managed to screenshot before disappearing then message shows
Sorry, there's a bit of a problem
We couldn't connect to your EV charger.
Please try again, or email us at
smartthermostats@ovoenergy.com and we'll be happy to help.
Try again
Need help? You can get support on our help centre
Sorry, there's a bit of a problem
We couldn't connect to your EV charger.
Please try again, or email us at
smartthermostats@ovoenergy.com and we'll be happy to help.
Try again
Need help? You can get support on our help centre
Hi
I’m told there was an issue with the journey over the weekend but it should be resolved now.
If this is persisting, let us know here and we can chase up the Smart Home team on your behalf.
+5CA is either an approved charger or approved EV.
https://www.ovoenergy.com/electric-cars/charge-anytime-cars-and-chargers
The Ohme Home Pro is on the approved list so it should work.
Yep your smart charger makes you eligible, but it does require you to register and link your smart charger via the online account’s “My EV” section, and use your smart charger app instead of the Charge Anytime app to manage your charging.
Is this issue persisting,
Updated on 28/02/25 by Chris_OVO
Problem Solved thanks to OVO team tech team
Hi Lawrence ,
Thank you your your patience.
Our tech team has an update. This is the response :
Unfortunately Charge Anytime in it’s current state sometimes struggles to connect to Ohme accounts that have been registered using the Google, Facebook or Apple login. In order to register your charger with Charge Anytime, we’d first advise you to delete your account using the following selections on the Ohme app:
Menu button > Settings > Account Details > DELETE ACCOUNT > DELETE We’d then advise waiting about 15 minutes just for all the cogs to finish turning in the Ohme backend systems.
After the 15 minutes are up, from the Ohme app you’ll be able to setup a new account and link your charger using CREATE ACCOUNT > *Sign in with email*, instead of a Google, Facebook or Apple login. When selecting a tariff for the new Ohme account, you can select any of the existing tariffs nested under OVO Energy.
It’s not essential that the unit rate doesn’t match your current tariff, as it will get overwritten anyway once Charge Anytime is successfully applied.
Once your account is up and running, we’d advise going through the steps below using a *private* browser window, to ensure that previously used login credentials are used, as this will cause an issue with Charge Anytime registration:
Navigate to [https://account.ovoenergy.com/anytime/eligibility ] in a *private* browser window
Login to your OVO account and run through the Charge Anytime setup steps.
When prompted to login to Ohme, use your new login credentials and complete the setup steps.
Do not set any custom tariffs on the Ohme app - instead close the Ohme app and reopen to see the Anytime tariff update.
Thanks,
Check out our full list of compatible EVs and chargers here: https://www.ovoenergy.com/electric-cars/charge-anytime-cars-and-chargers
It’s always worth contacting the manufacturer of the charger or EV (which ever is compatible with us) to see what they can advise.
If you have an Indra charger, call 01684 770 631, or email support@indra.co.uk
If you have an Ohme charger, call 020 3375 1586, or email help@ohme-ev.com
Like below, they can offer insights that we don’t have access to.
+1Just got a Kia e-niro.
I want to be an Ohme charger as i hear there many problems with the Indra Smart Pro app workign with Charge Antime.
I have small solar panel setup. I understand the Ohme doesnt support Solar.
Its a small setup so i dont care if icant use Solar to chare the car, but will i still be able to use Charge Antime or will it not work at all with the Ohme?
+5Hi
Depending on your system configuration, you might get things set up but I’m not sure that anyone could guarantee it.
You can try the team chargeanytime@ovoenergy.com but might get the same answer
I have just had an Ohme Epod installed. Activated Charge Anytime and linked it with the Ohme account. The Ohme account shows Anytime and the correct Ovo kwh rate.
i did my first charge to my car (2022 Mercedes EQC) and it charge to 100%.
However Ovo shows the error: Charger data error. But - there is a figure in the ‘Saved so far this month’ and the kWh tab shows kWh usage for the car.
I rang Ohme as per the Ovo instructions and they said it looked fine from their end between them and Ovo but check the cars charging settings.
Not seeing any options to change there.
Has anyone got any suggestions please.
Problem resoloved. An email to both Ovo Charge Anytime and Ohme resulted in a very similar answer.
Ovo said it can take 3 charges before it shows through correctly on your account and Ohme said it can take up to a week due to a known issue. But it is still functioning correctly, even with the error i.e. the discount i sbeing applied.
Anyway within an hour of their repsonses my account was showing correcly and the error had gone.
Having dealt with the nightmare of the likes of Virgin, mobile phone companies and othe rhas/electricity suppliers over recent months I must say it was a pleasant chamnge to have two companies responding almost straight away. Well done Ovo (and Ohme).
+1Hey, glad to hear it! Sorry we didn’t reply here sooner, the OVO Forum is mostly powered by Forum Volunteers like myself, so we’re not always around to answer rapidly.
I will arrange for your profile to be updated with an EV Badge - bear with me as this may take a few days.
If you have any other questions, feel free to stop by anytime.
Hey
Sorry to hear you were having trouble but it’s good to see you’ve already popped back with an update that you’re all fixed!
As Blastoise186 mentioned, feel free to pop back to the Forum any time.😊
My charger worked perfectly with anytime until June for over a year. From June onwards my anytime refund hasn't worked.
I am getting the Charger data error problem in the ovo app!
This has been reported to ovo and ohme.
Ovo tech guys did help validate 2 months charging data and thought my integration was broken which was deleted and recreated.
Both ends say the integration.looks in place. But I am getting the error message still.
Neither helpdesk will reply on why I am getting the error message. I am really frustrated as to why its so difficult to get help on this problem.
I have searched for other examples but non of the solutions seen applicable?
Can anyone suggest why the data error message occurs even after resetting the connection and both ends say it appears in place but no anytime refund happens?
Hey
I’m really sorry to hear about this, let me check with the team if there’s something we can advice to help fix this.
I’ll pop back here with an update as soon as I’ve got one.
Hey
Sorry for the delay in getting back to you here. I’ve heard back from the team and they recommend reaching out to them directly to get some support with this if you’re still having trouble.
You can email the team directly at chargeanytime@ovo.com.
Hope this helps.
Hi I have been replying to the email thread with the smart home team from the problem repeatedly for a month with no reply sadly.......
Unfortunately I work in an environment where I can't phone 9-5 Monday to Friday I shouldn't have to take a day off to get reply........?
Hey
Has your charger been replaced?
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