What time does freindly credit start and end
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When is 'friendly credit' or non disconnect mode
Best answer by Jeffus
Updated on 12/11/24 by Emmanuelle_OVO:
If you need to contact us regarding an out of hours emergency follow the steps below:
Pay as you go emergencies - https://www.ovoenergy.com/help/article/emergencies
Phone: 0330 175 9669
Opening hours:
Mon-Thu 8am to 8pm
Friday 8am to 6pm
Sat-Sun 8am to 5pm
Pay Monthly and Pay as you go users can also send us a private message on our Social Media channels at the following links:
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https://x.com/ovoenergy?lang=en
https://www.instagram.com/ovoenergy/?hl=en
One of our Social Media team members will respond to your messages as soon as possible and you’ll find the opening hours below:
Opening hours:
Mon-Fri 8am to 8pm
Sat-Sun 8am to 5pm
Hi
Welcome to the customer forum, i am just a customer like you.
I found this on the ovo website. It is just a cut and paste of the info. It doesn’t mention Good Friday and Easter Sunday interestingly for example. I suspect this may just have been left off unintentionally -
Times when your power stays on, even if you run out of credit
At certain times of the day you won’t lose power, even if you run out of credit and
emergency credit. This is called your “non-disconnect hours”. Your energy will
stay on at these times:
• Monday to Friday, from 6pm till 9am the next day
• Saturday from midnight until 9am, and from 4pm until 9am on Monday
• All day on Easter Sunday, 25 and 26 December, and 1 January
This protects you so that you’ll never lose power when PayPoint shops might be
closed. Though you can top up with the OVO Energy Top-up app any time of night or day.
Remember: if you’ve run out of credit, you need to top up before these “non-disconnect hours” are over to avoid losing power.
+2- Plan Zero Hero
- 2553 replies
- Answer
Updated on 12/11/24 by Emmanuelle_OVO:
If you need to contact us regarding an out of hours emergency follow the steps below:
Pay as you go emergencies - https://www.ovoenergy.com/help/article/emergencies
Phone: 0330 175 9669
Opening hours:
Mon-Thu 8am to 8pm
Friday 8am to 6pm
Sat-Sun 8am to 5pm
Pay Monthly and Pay as you go users can also send us a private message on our Social Media channels at the following links:
https://www.facebook.com/ovoenergy/
https://x.com/ovoenergy?lang=en
https://www.instagram.com/ovoenergy/?hl=en
One of our Social Media team members will respond to your messages as soon as possible and you’ll find the opening hours below:
Opening hours:
Mon-Fri 8am to 8pm
Sat-Sun 8am to 5pm
Hi
Welcome to the customer forum, i am just a customer like you.
I found this on the ovo website. It is just a cut and paste of the info. It doesn’t mention Good Friday and Easter Sunday interestingly for example. I suspect this may just have been left off unintentionally -
Times when your power stays on, even if you run out of credit
At certain times of the day you won’t lose power, even if you run out of credit and
emergency credit. This is called your “non-disconnect hours”. Your energy will
stay on at these times:
• Monday to Friday, from 6pm till 9am the next day
• Saturday from midnight until 9am, and from 4pm until 9am on Monday
• All day on Easter Sunday, 25 and 26 December, and 1 January
This protects you so that you’ll never lose power when PayPoint shops might be
closed. Though you can top up with the OVO Energy Top-up app any time of night or day.
Remember: if you’ve run out of credit, you need to top up before these “non-disconnect hours” are over to avoid losing power.
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