Hello….
Whats peps experience of getting refunds on smart PAYG balances when switching away from ovo?
i.e. Time frame of getting leaving invoice and cash in your hand?
I’m transferring 10/2/25 as a new supplier has cheaper S/C even on payg. (Ofgem KWH rates apply)
thanks
Best answer by Abby_OVO
Hey
Glad to see one of our volunteers has already stopped by with some really great advice, Blastoise186’s memory served perfectly well.
Your new supplier will contact us directly and send your opening meter reading with them.
We’ll use the opening meter reading from your new supplier to calculate your final balance, prepare your final statement and close your account.
We’ll email or post this to you. The statement will show:
your recent energy use
any money left to pay and how to pay it, or
any money we need to refund you (if so, we’ll post a cheque within 10 working days of your final statement)
Once you’ve left OVO, please throw any away top-up keys or cards.
You can view more about this on our handy article.
I hope this helps.
+1Hi
If memory serves… The credit will most likely be wiped from the Meter(s) and refunded to you by cheque once OVO has calculated the final balance. This may take up to six weeks though.
Hey
Glad to see one of our volunteers has already stopped by with some really great advice, Blastoise186’s memory served perfectly well.
Your new supplier will contact us directly and send your opening meter reading with them.
We’ll use the opening meter reading from your new supplier to calculate your final balance, prepare your final statement and close your account.
We’ll email or post this to you. The statement will show:
your recent energy use
any money left to pay and how to pay it, or
any money we need to refund you (if so, we’ll post a cheque within 10 working days of your final statement)
Once you’ve left OVO, please throw any away top-up keys or cards.
You can view more about this on our handy article.
I hope this helps.
I’m a payg customer and I received my closing statement today which says my closing balance is in credit by £4000, does this mean I will be given a cheque for this much?
thanks
+1Hi
Strictly speaking it’s normally impossible to have a £4,000 credit balance on Pay As You Go. Are you SURE you are/were using Prepayment Meters?
+1Hmm… I’ll need to run this past the Forum Moderators…
Please bear with me.
Is the property empty?
I ask because £14.84 for 28 days looks like only the standing charge with no actual usage.
If it’s been empty only for the last month or so then the bill above doesn’t tell us much - ie. it doesn’t tell us where such a large credit on 20th Feb came from.
Hey
It’s probably best to check in on this with the Support Team, we don’t have access to accounts to check refund status’ etc or that all of the billing details are correct.
As Blastoise186 mentioned, it’s quite a large credit refund, I think checking with the Support Team will be the next best move.
Refunds from Pay as you Go accounts would typically be done by cheque, but as it’s so large it’d be good to check that detail with the team.
Let us know how you get on.
The property is not empty, however I was being charged an extortionate amount of money a month for me and my 2 children under 8 , I think I will just wait for the cheque to come through
Thanks guys
I have spoken to the support team it’s legit , thanks for your help guys
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