Everytime i attempt to submit a meter reading it says "sorry we were unable to submit your meter reading". What do i do and how do i fix this?
Submitting a meter reading on online account it says "sorry we were unable to submit your meter reading"?
Best answer by Emmanuelle_OVO
Updated on 07/01/25 by Abby_OVO
Hey
Sorry you’ve had issues with your online account.
There are a few reasons you may not be able to submit your meter readings online. One of those that Blastoise already pointed out is if you have a smart meter. Here is a similar thread which you may find helpful:
If you are getting an error message when you try to submit your reading, it could be that the reading is a lot higher or lower than the previous readings, and as a safety feature the system is therefore trying to prevent large billing errors from occurring. You can check this by tapping meter readings then view reading history.
I hope this helps! If not, I'd advise getting in touch with our support team and sending them a photo of any error message you are getting, as well as a photograph of the meter and meter reading.
Keep us posted with how you get on!
Reply
Log in to the OVO Forum
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.