Updated on 06/12/24 by Emmanuelle_OVO:
Thanks for getting in touch about the process of getting your gas meter relocated. Whilst suppliers such as OVO can help in the relocation of your gas meter, if you’re looking to move the meter on to a different wall than it’s current location, we’re not the ones who need to be involved. You can find out who is responsible for each part of your meter setup on our handy guide.
OVO can only complete gas meter moves where all of the following criteria are met:
- The meter is being moved less than 1 metre on the same wall face
- The Emergency Control Valve (ECV) does not need to be moved - this is the handle on the pipework going into the top-right of the meter
- The meter is currently inside and the new location is inside (if the meter is in an outside meter box, the move will have to be undertaken by the transporter as the ECV will also need to be moved).
What if OVO can’t move the meter?
- If any of the criteria is not met, the customer will need to contact their transporter to move their pipework and the meter. The transporters’ phone number can usually be seen on a sticker on the gas meter, or you can check with the Support Team who’ll be able to tell you. The transporter will charge their own fees based on the work required.
- If the meter is being moved from semi-concealed (partially buried in the ground) to wall-mounted then the meter will need to be changed by OVO, this will need to take place as the current meter is will not be compatible to be installed as wall-mounted. You’ll need to arrange a morning appointment with the transporter for the supply reposition, and then an afternoon (14:00-18:00) appointment with OVO for the meter exchange and the customer will cost £106 to OVO.
- Whether or not OVO attends, once meter move is complete, the engineer will cap the supply as the engineers are not qualified to perform the relevant gas safety checks to turn the supply back on. Therefore you’ll need to arrange a private gas safety engineer to connect the meter to the boiler and uncap the gas supply following the engineer visit.
If you’re an OVO member and would like to get a meter relocation arranged reach out to our Support Team. They’ll ask a few questions and may request some photographs of the meter setup before hand.
As a non-essential maintenance job, there’s a charge for us to move your meter - Check the up-to date cost on the guide below:
