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According to the online dashboard, the usage for yesterday is triple to what it was according to the smart meter.

The online dashboard suggests we have used 31kWh yesterday, but the IHD says 11kWh.

Any idea what is going on?

The online portal also suggests we should increase the direct by almost 3 times, but this is not reflected in the actual usage.

 

Hey @russcolesmith,

 

We have information about what to do in a gas emergency on our website. Taken from the website:

 

Gas emergency

 

If you can smell gas or think you have a gas leak: 

  • Do open doors and windows to let the gas escape
  • Do check your gas appliances are switched off
  • Do call the 24 hour National Gas Emergency hotline on 0800 111 999
  • Do turn your gas off at the isolation switch (if you know where it is), then wait outside, and let your neighbours know.
  • Don't switch lights on or off, use doorbells, mobile phones or use any electrical switches.
  • Don't smoke, light a match or use any other kind of naked flame.
  • Don't go back into your home until you’ve got the all-clear.

If you're worried fumes containing carbon monoxide are escaping from a gas appliance, call the 24 hour National Gas Emergency hotline on 0800 111 999. For further information about gas safety in the home check out our guide here. 

Good point @Emmanuelle_OVO definitely worth checking. 

 

I have been struggling to understand my energy usage with OVO. I have been residing in my current house for almost a year, but I have been receiving weird bills. Some months, such as be my energy bill was around £60, while in other months, it spiked to £220, despite only having two people living in the house. I am puzzled by the significant fluctuations in usage, which have occurred without any changes to our lifestyle. Additionally, I noticed that the daily usage from the 20th to the 27th of the month is exactly the same, which seems like a system glitch. Same as 5th to 19th, not sure why the usage was dramatically lower than others. Has anyone else experienced a similar issue? I am incredibly frustrated and struggling to make sense of my energy usage.

 

Hi @HeadbuJJ and welcome to this customer based forum. There is a change of usage over the months especially over winter of course. 
If you look at your meter readings to check if they’re all accurate that might help as sometimes readings can be estimated. 
https://account.ovoenergy.com/meter-readings

Other than that, if you have a smart meter with readings set to record every 30 mins you could see when any extra usage occurs

I do understand that winter season may entail greater consumption, however, the captured data is of April. Would it be necessary for me to submit readings periodically? I am already using a smart meter

I do understand that winter season may entail greater consumption, however, the captured data is of April. Would it be necessary for me to submit readings periodically? I am already using a smart meter

If you check on your account you will see what readings are being used. Smart meters do drop connection occasionally. If there are estimated readings for a few days you can give manual readings to keep things on track

How can I properly submit the readings from previous days?

How can I properly submit the readings from previous days?

You don’t need to. OVO use what they call a live billing system so any meter readings given now would correct any previous estimates

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