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Open for votes

Enable self-service Direct Debit bank account changes

Related products:Online account
  • November 28, 2022
  • 4 replies
  • 415 views
Tim_OVO
Abby_OVO
  • Tim_OVO
    Tim_OVO
  • Abby_OVO
    Abby_OVO

Blastoise186
Plan Zero Hero

This might be an interesting one.

But I think it might be handy to make it possible to change with bank account is used for Direct Debits via MyOVO. I’ve seen this ability before elsewhere, so it might be nice here.

The idea being:

  • I use MyOVO to change the linked bank account
  • The system sets up a new DD Mandate with the newly selected account
  • First DD is taken from that account
  • OVO rips up the DD Mandate from the old bank account to let it expire

I’m a big fan of self-service and I might help with cases like this one:

https://forum.ovoenergy.com/my-account-140/i-want-to-change-my-direct-debit-bank-account-but-evetime-i-call-the-line-falls-as-soon-as-i-finish-the-cue-12734

 

4 replies

Emmanuelle_OVO
Community Manager
  • Community Manager
  • 2570 replies
  • November 29, 2022

A great feature idea, @Blastoise186! I’ve checked and it appears this is something some other suppliers already offer.

 

I’ll get this idea changed to a ‘Open for votes’ status which will send it to the products teams involved. 

 

It seems to me like something that would be of benefit for both customers and OVO!

 

Keep the great ideas rolling 😊


Emmanuelle_OVO
Community Manager
  • Community Manager
  • 2570 replies
  • November 29, 2022
NewOpen for votes

Jeffus
Plan Zero Hero
Forum|alt.badge.img+2
  • Plan Zero Hero
  • 2553 replies
  • June 5, 2023

@Tim_OVO Any news on this one as it is a relatively common feature amongst utility suppliers?


Tim_OVO
Community Manager
  • Community Manager
  • 1864 replies
  • June 6, 2023

No updates I can give you on this, @Jeffus

 

For now the best way to change this is via web chat here


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