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Get your heat pump installed through OVO with Heat Geek!

  • 3 October 2023
  • 38 replies
  • 2823 views
Get your heat pump installed through OVO with Heat Geek!
Userlevel 7

Updated on 04/10/23 by Emmanuelle_OVO

Introducing heat pumps with OVO, and our Heat Pump Plus add on

 

We're excited to announce we're taking another step in our journey to better energy - we're working with our partners Heat Geek to install heat pumps. And, we're introducing our new free add-on, Heat Pump Plus, which lets you run yours for less. Our Forum members have helped shape this offer, so thank you for your valuable input. 

 

Right now, this offer is only available to a small number of eligible customers so that we can continue to improve the offer. But we’re going to be making this available to more customers very soon, so watch this space. If you’re interested, you can even head on over to this webpage to find out more and register your interest. 

 

So what do you get when you get your heat pump installed with OVO by Heat Geek?

 

The heat pump

 

  • Get your quote in 2 minutes through our partnership with Heat Geek 
  • See where your heat pump will go before it’s installed by Heat Geek’s network of award-winning engineers with an augmented reality feature
  • Heat Geek will apply for the Boiler Upgrade Scheme for you. This scheme could save you up to £7,500 off your heat pump installation- perfect for people who are looking to upgrade their boiler! Eligibility criteria apply.

 

Heat Pump Plus

 

You can save an average of £500 a year on running costs with our free Heat Pump Plus add-on.1

 

  • Similar to our electric vehicle add on, Charge Anytime, with Heat Pump Plus you’ll get a cheaper rate of 15p/kWh when you use electricity for powering your heat pump 
  • You can be on any OVO plan and get the add-on for free
  • Heat Pump Plus is only available to customers who buy a heat pump through this new launch.


 

We’ll keep this topic updated with the latest availability of our heat pump offer. In the meantime if you have any questions, post them below. 

 

1 Savings of £500 are based on the following comparison: a gas boiler running at 83% efficiency (as per the national average) with an annual consumption of 10,500 kWh at 8.5p/kWh versus an air source heat pump with a Seasonal Coefficient of Performance (or efficiency rating) of 4 and an annual consumption of 2,625 kWh at 15p/kWh with the Heat Pump Plus add-on.


38 replies

Userlevel 7
Badge +2

*BUS grant is now £7,500

When do you intend to start supplying your heat pumps?  Are your installations going to be one size fits all like the tentacle company? 

Userlevel 7
Badge +2

From everything I’ve read about Heat Geeks they would absolutely not have a one size fits all policy.
 

Quoting them direct from X “Heat Geeks are specialists in bespoke systems.”

Userlevel 6

Hey @sjcsystems 

 

I’ve reached out to the team for some more detail on these questions you’ve raised, I’ll pop back on here when I hear back from the them.🙂

Userlevel 6

Hey @sjcsystems 

 

 

Apologies for the delay, I’m back with an update. 

 

Like juliamc mentioned, Heat Geek design bespoke systems for every installation to tailor it to the specific house.

 

Once the survey is paid for and the survey has been complete, you’ll then be given dates of when the installation can take place. Typically this entire process could take up to 3 months. Heat Geeks will decide on the best installation equipment to provide the most efficient system. Every home is different so they will tailor this accordingly to each home as needed.

 

Hope this helps.

Thank you Abby, now the question is...when are Ovo going to contact me to get this moving?  I’ve just had an uncompetitive quote from a local supplier.  

Userlevel 7

Good question, @sjcsystems. Here’s the advice on the product page:

 

We’re inviting a limited number of customers to test out a special heat pump offer, before we launch nationwide. Register your interest and we'll be in touch when we're installing in your area.

We'll invite you to check whether your property is suitable for a heat pump through the journey we've built with our installation partner Heat Geek and they'll provide you with an indicative quote.

If you’re happy with your quote, Heat Geek will take a £350 advance payment (taken off the final cost if installation goes ahead) and book in your home survey. During the home survey, your Heat Geek engineer will check that a heat pump is definitely suitable for your home and finalise the heating design to make sure your system will be as efficient as possible.

They'll then send you the details and get your agreement that you're happy to move ahead with the installation.

Your Heat Geek engineer will be on hand to answer any questions so you have a single point of contact at all times. Once you're happy to proceed, Heat Geek will get the installation booked in and then take final payment once the job's complete.

Userlevel 7
Badge +2

Quick question Tim - one of the questions asked on the contact form is Are you an OVO customer? Should a prospective customer switch to OVO first or are they able to go through the process before switching? Asking for a friend!!

So do I have to switch back to you for electricity before taking up this offer?  

Userlevel 6

Hey @juliamc @sjcsystems 

 

I’ve reached out to the team to check this.

 

I’ll pop back here with an answer when I hear back from the team.

Userlevel 6

Hey @sjcsystems @juliamc 

 

We’ve heard back from the team on this and they’ve confirmed you will need to be an OVO customer in order to be eligible for the offer.

 

Keep an eye on the webpage for any future updates on eligibility.

 

You can check here for a quote for switching back to OVO, or view all of our available plans here: https://www.ovoenergy.com/home-energy-plans.

Hi Abby

I’ve checked your tariffs, and despite ticking the box to leasing an EV, I didn’t see any tariffs offered with reduced prices overnight.  I also saw no mention of your SEG/export tariffs.  So for owners of EVs on Ovo, where do I find tariffs with a time of day plan please?

Userlevel 7
Badge +1

Howdy @sjcsystems !

Actually, OVO has the EV thing as a free Add-On you can attach to any Plan without affecting the tariff rates. It gives you 10p/kWh EV Charging 24/7/365 as long as you have a compatible EV or Charger.

https://www.ovoenergy.com/electric-cars/charge-anytime-cars-and-chargers

Userlevel 7
Badge +2

Hey @sjcsystems @juliamc 

 

We’ve heard back from the team on this and they’ve confirmed you will need to be an OVO customer in order to be eligible for the offer.

 

Keep an eye on the webpage for any future updates on eligibility.

 

You can check here for a quote for switching back to OVO, or view all of our available plans here: https://www.ovoenergy.com/home-energy-plans.

What I was wondering was can you start the process of contacting a heat geek before switching ? There’s a question on the form asking if OVO is already  your supplier, suggesting that the switch can take place later.

@juliamc this was my original question, because I didn’t intend to change my supplier of electricity.  

@Blastoise186  I have a Kia e-Niro and myEnergi Zappi chargepoint.  Neither of which are on your compatibility list.

So Ohme chargers don’t understand solar.  The Indra ones do, but the units alone are £949, £1199 or £1349 each, and then fitting on top.

Even more reason not to start the energy switch until the conversation about the heat pump has taken place.

Or you tell me you’re about to add Kia and/or myEnergi to your supported list?

Userlevel 7
Badge +1

I’m only a forum volunteer here, not OVO staff.

As far as I’m aware, Kia support could be a while off - Octopus effectively gave up and abandoned it.

Userlevel 5
Badge +1

I have an EV but I’m not on Charge Anytime and I’m curious to know how would you distinguish between the heat pump usage at 15p per kWh and EV/house usage on my standard variable tariff?

For comparison if I was on Charge Anytime you would have information as to what energy the EV needs and you would send commands (to the car or charge point) to enable the car charging so you know what energy has been supplied for that purpose.

Thanks

Peter

Userlevel 7
Badge +2

The heat pump will be fitted with its own electric meter which accounts for the hp usage, which will be charged at the 15p rate.

Userlevel 6

Hey @juliamc & @sjcsystems Sorry about that, I’ve got some more info now, hopefully this will clear things up.

 

What I was wondering was can you start the process of contacting a heat geek before switching ? There’s a question on the form asking if OVO is already  your supplier, suggesting that the switch can take place later.

 

You can complete the register interest form without being an OVO customer, so you could check if you’d be happy with the heat pump quote etc., before switching back to OVO to get the add-on if you’re happy with the quote.

@Blastoise186 sorry I didn’t know your position here…

myEnergi have a beta trial at the moment which appears to be very successful where the Zappi is integrating with Intelligent Octopus for scheduled charges.  I’m not in that at the moment.  

The heat pump will be fitted with its own electric meter which accounts for the hp usage, which will be charged at the 15p rate.

OK, so how is this going to know if the electricity being consumed is coming from the grid or from my PV/batteries?  Does it have CT clamps on the feeds to know?  I assume I’m not being charged 15p for self-consumption?

Userlevel 7
Badge +1

Data from your Smart Meter combined with that of the Heat Pump would be used to figure that out.

Userlevel 7
Badge +2

Good question, @sjcsystems. Here’s the advice on the product page:

 

We’re inviting a limited number of customers to test out a special heat pump offer, before we launch nationwide. Register your interest and we'll be in touch when we're installing in your area.

We'll invite you to check whether your property is suitable for a heat pump through the journey we've built with our installation partner Heat Geek and they'll provide you with an indicative quote.

If you’re happy with your quote, Heat Geek will take a £350 advance payment (taken off the final cost if installation goes ahead) and book in your home survey. During the home survey, your Heat Geek engineer will check that a heat pump is definitely suitable for your home and finalise the heating design to make sure your system will be as efficient as possible.

They'll then send you the details and get your agreement that you're happy to move ahead with the installation.

Your Heat Geek engineer will be on hand to answer any questions so you have a single point of contact at all times. Once you're happy to proceed, Heat Geek will get the installation booked in and then take final payment once the job's complete.

Hi @Tim_OVO

After the survey if Heat Geek say they can't install a heat pump, do customers get the £350 back?

It may be rare, but never say never I suspect. 

Userlevel 7
Badge +2

I would think the ‘indicative quote’ stage is when they’d be able to say if the property was not suitable for a heat pump, so before the home survey was arranged, therefore before the fee was paid. The home survey will be the room by room heat loss calculation, I imagine.

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