I have a free boiler service included with my plan.
The engineer sent a text asking me to book. That was two weeks ago and I've called and sent numerous messages but they aren't responding.
I'm very annoyed as I've waited 6 months for the free service.
Can I cancel this part of the plan and be compensated as I will now have to call my regular engineer?
Hey
As you have a free Boiler Service i’d recommend speaking with our Boiler Cover team on the contact details below
Telephone: 0330 102 8905
Email: customerservices@ovoenergy.com.
They’ll be able to look into this further and arrange for the service for you. Keep us updated 😊
Thank you but I'm really not happy with this.
I've waited since September to hear about an appointment. At the time of taking out the plan, I wasn't informed that there'd be such a long wait over winter. My husband is housebound, disabled and very vulnerable.
I'm left with no option other than to call my regular engineer.
Who do I make a formal complaint to, please?
Hey
I understand your frustration and apologise for any inconvenience. As a customer forum, our focus is on providing advice and facilitating idea sharing between members. For account or boiler servicing inquiries, you’ll need to contact the provided number as we are unable to assist with those here.
If you either call or email on the contact details above a member of the team will be able to look into this and log the complaint for you.
I’m sorry there isn’t more we can do for you and I hope you get things sorted soon.
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