Updated on 28/01/25 by Abby_OVO
Need any extra support? These topics may be helpful:
What is the Warm Home Discount (WHD)?
The Warm Home Discount is a one-off £150 discount given to eligible domestic electricity customers to help with their energy costs. It's usually paid between October and March of each scheme year. It's a Government scheme funded by participating energy suppliers like us. It’s designed to help people who need it most.
The Warm Home Discount (Broader Group) has now opened to applications from our customers based in Scotland.
Customers can apply online here.
Broader Group Eligibility Criteria can be found here.
We encourage all customers who believe they fall into the Broader group (Scotland Only) to apply online via the OVO website.
However, If a customer needs some assistance completing their WHD application please contact our support team.
OVO Broader Group: https://www.ovoenergy.com/guides/energy-guides/warm-home-discount-scheme
https://forum.ovoenergy.com/extra-support-168/warm-home-discount-whd-8621/index3.html#post126719
Eligibility for the Warm Home Discount
Following Government changes to the scheme in 2022, eligibility for the Warm Home Discount depends on where you live.
England or Wales
If you live in England or Wales you don’t need to apply for the Warm Home Discount but you will need to meet the eligibility criteria set by the Government. This is split into two Core Groups:
- Core Group 1 - for people who get Guaranteed element of Pension Credit
- Core Group 2 - for people who get qualifying means-tested benefits or tax credits
For more information on eligibility check out the links above for each core group in England.
https://www.gov.uk/the-warm-home-discount-scheme/low-income-England-Wales /https://www.gov.uk/the-warm-home-discount-scheme/guarantee-pension-credit
The eligibility qualifying date for both groups is 11th August 2024. The Government will write to benefit claimants between October and December 2024.
What do I do if I don't get a letter?
Core Group 1
To be considered for the discount:
- You or your partner were named on the domestic electricity bill on 11 August 2024.
- You were supplied by OVO on the qualifying date. If you were supplied by another supplier participating in the scheme on the qualifying date, that supplier will be told to give you the discount even if we're now supplying you.
- You or your partner got the Guaranteed element of Pension Credit on the qualifying date.
Core Group 2
To be considered for the discount:
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You or your partner were named on the domestic electricity bill on 11 August 2024.
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You were supplied by OVO on the qualifying date. If you were supplied by another supplier participating in the scheme on the qualifying date, that supplier will be told to give you the discount even if we're now supplying you.
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You or your partner receive the following qualifying means-tested benefits or tax credits:
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Housing Benefit
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Income-related Employment and Support Allowance (ESA)
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Income-based Jobseeker’s Allowance (JSA)
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Income Support
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The 'Savings Credit' part of Pension Credit
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Universal Credit
You could also qualify if your household income falls below a certain level and you get either:
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Child Tax Credit
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Working Tax Credit
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Your property has a high energy cost score. This is partly based on details of your property like its type, how old it is, and the overall floor size etc. The Department for Works & Pensions (DWP) will work with the Valuation Office Agency (VOA) to work out your property energy score. The Government will write to you if they need more information.
Scotland
If you live in Scotland, there are two groups:
- Core group - you won't need to apply, but you must meet eligibility criteria.
- Broader group - If you would like to apply for the WHD Scotland Broader Group, please fill in this form here.
Core Group
To be considered for the discount:
- You or your partner were named on the domestic electricity bill on 11 August 2024.
- You were supplied by OVO on the qualifying date. If you were supplied by another supplier participating in the scheme on the qualifying date, that supplier will be told to give you the discount even if we're now supplying you.
- You or your partner got the Guaranteed element of Pension Credit on the qualifying date.
The eligibility qualifying date is 11th August 2024. The Government will write to benefit claimants between October and December 2024.
What do I do if I don't get a letter?
Broader Group
You can check the 2024/25 eligibility criteria for the discount as part of the Broader group. If you would like to apply for the WHD Scotland Broader Group, please fill in this form here.
Ways to get financial support
If you’re struggling financially or you’re worried about your energy bills, we’re here to support you. Find out about the different ways we can help here.
How do I register for the Priority Services Register (PSR)?
Check out the Customer Support package here: https://winter-support-package.ovoenergy.com/
