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Hi,

Can I ask is there any additional help pensioners can apply to ovo for in terms of fuel bills?

Regards Kath

Updated on 08/01/25 by Abby_OVO:


 

What is the Warm Home Discount (WHD)?

 

The Warm Home Discount is a one-off £150 discount given to eligible domestic electricity customers to help with their energy costs. It's usually paid between October and March of each scheme year. It's a Government scheme funded by participating energy suppliers like us. It’s designed to help people who need it most.

 

The Warm Home Discount (Broader Group) has now opened to applications from our customers based in Scotland.

 

Customers can apply online here. 

 

Broader Group Eligibility Criteria can be found here.
 

We encourage all customers who believe they fall into the Broader group (Scotland Only) to apply online via the OVO website. 

 

However, If a customer needs some assistance completing their WHD application please contact our support team. 


OVO Broader Group: https://www.ovoenergy.com/guides/energy-guides/warm-home-discount-scheme 

 

Boost Broader Group: https://www.boostpower.co.uk/help/support/how-do-i-get-the-warm-home-discount 

 

 

Eligibility for the Warm Home Discount
 

Following Government changes to the scheme in 2022, eligibility for the Warm Home Discount depends on where you live.

 

Ways to get financial support

 

If you’re struggling financially or you’re worried about your energy bills, we’re here to support you. Find out about the different ways we can help here.

 

How do I register for the Priority Services Register (PSR)?

 

Check out the Customer Support package here.

 

Hi @hart67 .

 

There is a degree of support available. As usual, there’s the Warm Home Discount, Cold Weather Payments and Winter Fuel Payments, I’ve documented some of the other support in a guide I wrote a few months ago.

T

here’s also links to other resources in that guide, one of which is OVO’s Customer Support Package that might be of interest to you.

If I come across anything else, I’ll try to let you know!

Its unlikely that OVO will help.  The new PM will offer us all some sort of help shortly - but at present its an unknown.

How do I know that a payment has been made under the government help scheme.

Hi @prefocus ,

Most of it goes to your bank account, except the Warm Home Discount which is basically the same as it was last year for pensioners for the most part.

Pretty much everything except WHD is beyond OVO’s control however.

After several pages and numerous links on OVO I eventually found the one paragraph that explained it. Checked bank account and there it was.

Thanks

prefocus 

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