We made a mistake on some terms and conditions, your cheaper charging rate is still 7p

I’m a long time user of Charge Anytime and recently received an email notifying of changes to the Charge Anytime Ts&Cs due 15-Oct-2024. Buried in the new Ts&Cs attached to the email is a statement that the Charge Anytime rate is “currently 10p a kWh, inclusive of VAT”. However, it has been 7p/kWh for some time now, so is this actually a price increase or just an error that needs to be corrected?

Hi @kurand ,

Apologies for this - you received the wrong version with a mistake in it. The actual rate remains the same as before at 7p/kWh but someone made a typo in the updated terms that you received. You’ll receive a corrected version in the next few days.

For more details, please check out the thread below.

• We made a mistake on some terms and conditions, your cheaper charging rate is still 7p News

Thanks for understanding!

I’ve tried reading through the new Ts&Cs to see what I have to do. Probably nothing and just keep going and hoping I continue to receive the same rebates. But it would be immensely helpful if OVO were to give a 1 page summary in large print explaining the differences and key features (just like with insurance policies). I still don’t know why they’ve had to make these changes. 

Hi @adriangalilee,

I’m sorry to hear this. 

This article might be helpful: 

• We made a mistake on some terms and conditions, your cheaper charging rate is still 7p News

I’ve shared this with the team and will be back as soon as I get a response from them.

Hi @adriangalilee,

The team have responded saying:

“As per the email we sent to customers, These changes won’t affect the way Charge Anytime works. Instead, they’ll include more information on how we optimise your vehicle's charging to help balance supply and demand across the grid, and how we use your charging data. To be more specific the update on the new T&Cs is section 4, Flexibility Services which covers T&Cs relating to the above message.”

Hope this helps.

I seem to be being charged 14p/Kw/h, as when my car shows a 10Kw charge the app tells me the charge in £1.40, rather than 70p?

The charge anytime app, tells me my smart charge last night was 8.4kwh and smart charge was £1.23??

Hey ​@AdrianTurner,

If you get in touch with our Charge Anytime team they’ll check your account for you. You can reach them on 0330 175 9678 (option 2 existing customers) or chargeanytime@ovo.com.

Wow.. Rang OVO, a nice lady, (1st Language English) picked up within 1 minute!! advised the smart charge on the app is actually the saving per KwH… seems a bit barmy on the app, but if thats correct, my problem is solved within 5mins, 

so me thinking, Ive got to ring my energy company, so I put aside 3hrs, to listen to some royalty free musak….. what am I going to do with the rest of the morning now???  🤣

THANK YOU ALL!!!

Hehehe. The Charge Anytime team is pretty small, but they don’t manage many customers either - that’s why you got through so fast. :)