Hey @Jack Pot ,

It may take a few days to drop those holds, try giving it a bit more time.

If needed, you can chat with the team via Live Chat at https://www.joinbonnet.com/ - they’ll be back online in about an hour or so after I post this.

Good morning Blastoise,

Thank you for the feedback and reassurance, i'l give it till next week and see. Happy weekend, have a blast! 

Kind regards 

Devon

No worries, you’re most welcome.

Also, I just checked with the team for this one - just to be 100% sure!

Here’s the response from the OVO Charge/Bonnet team:

Alright, that's an easy one

The prepayment of £30 is always taken when you attempt to charge, it is then used towards the charging session's consumption, so for example, if your charging comes to a cost of £12 in total, you get the £18 refund.

If the session gets more expensive than £30, we keep the prepayment and collect the remaining amount to match the spend.

If the session doesn't start, the prepayment gets back to you within 2 hours from the collection.

Although I would recommend the user to get back to us directly in the app, so we can check if everything worked as intended.

If I can help with anything else, feel free to post on the Forum again and either myself or one of the other Forum Volunteers will swing by. Bonnet’s team are also on hand 8am to 8pm if you need them for anything. :)

Thanks for your reply, here is my transaction history  below, the holding deposit is the first payment and final charge cost second, i cant find any consistency in this hence why im chasing it up.

29th 

56kwh

£30 +£22.85

25th 

31kwh

£29.54/no price has shown

24th

37kwh

£30+£5.01

Ok yeah, definitely chat with the Bonnet team via the app in that case - they’ll dig into this one for you!

Thanks again Blastoise, have a great week.