Update on 22/03/24 by Tim_OVO:
You might’ve had trouble charging your car through the Charge Anytime app recently. We’re really sorry about this – it’s because Tesla updated their software.
Update the app by 5th April to keep our Charge Anytime rate
By the 5th April, you need to update your Charge Anytime app to the latest version, and reconnect your car through the Charge Anytime app. That way, you’ll carry on enjoying our Charge Anytime smart charging rate of 7p per kWh.*
What you need to do
- Check the App Store or Google Play for any Charge Anytime app updates. You’ll need version 2.0.10 or newer.
- Reconnect your car in the Charge Anytime app by 5th April by following the steps below. Please have your Tesla login details and key card to hand.
- Disconnect your car from the account in the Charge Anytime app.
- When in your car, connect to Bluetooth in your phone’s settings.
- You’ll need to put your key card in the centre console (the storage area between the front 2 seats) to pair your car with the Charge Anytime app.
- Reconnect your vehicle by following the onboarding steps in the Charge Anytime app.
- On the Vehicle found screen, select Setup.
- Don’t select Connect with limitations. This won’t allow you to connect to Charge Anytime.
- Enter your Tesla details into the app. There might be a short delay while it connects to Tesla.
If you have any questions, you can email chargeanytime@ovo.com. We’ll be happy to help.
Thanks
The OVO Team
*If you don’t update the Charge Anytime app and reconnect your car, you'll be charged at your standard home energy electricity rate after 5th April.
