Tesla update and charging issues through Charge Anytime app

I always use ovo Charge Anytime overnight to charge my Tesla Model Y up to 80% by 8am, but this morning the car was still being charged at 11am, and didn’t stop until it reached 100%. 

Checking the Ovo app it showed only a small amount of electricity was used over night. It said the last time the car had updated the app was 2am.  

A few minutes later the app updated the connection but the amount of electricity used stayed the same. 

Is it possible that the connection between the Tesla and Ovo was lost at some point in the night and so the car finished charging “directly”? Why does this happen? Have I lost the cheap rate? 

Can’t say for sure I’m afraid @akingwel .

Try smarthome@ovoenergy.com . That team is amazing at fixing these. :)

Thanks @Blastoise186 ! I’ll do that 😁

Hey @akingwel 

Sorry to hear about the issue you’re having with charging. Keep us updated here on how you get on with this, it may also be very helpful for other community users in future.

I’ve just had a response from the OVO Smart Home team:

 

‘Thanks for getting in touch, sorry you've had some issues with Charge Anytime.

I've had a look at your Charge Anytime details and it looks as though the link between your CA account and your OVO account has been broken, as you suggested. The first step is to ask you to uninstall and reinstall the OVO app.

If that doesn't work you will need to delete your CA account and create a new one from scratch. The most common reason for this with Tesla vehicles is an OTA update, usually security based, which can break that link.

You will lose any Charge Anytime charging from the period the link was broken and will be charged at the normal rate, I'm afraid.’

Hope this helps.

Hi, we moved to OVO at he end of November and I set up the OVO charge anytime app which worked fine with my Tesla - I was unable to connect our other Tesla which I logged with the smarthome team - still awaiting a fix. 

Anyway 13th December was the last time the app saw my car - when i plug in now it just shows car unlugged and i am charged at standard rate. I also logged this with smarthome team 

luckily we have been away for 3 weeks so not needed to use it but we are now back at work and on average use 1000kwh per month just for car charging so need to get this sorted asap.. 

I have tried closing the account & uninstalling the app. 

I have reinstalled the app and set up an account and now keep getting server error when trying to connect either car? 

Thanks 

Hey @ClaireMcQ ,

Sorry about that! Try sending an email to chargeanytime@ovoenergy.com - someone will help you there. :)

Which charger are you using @ClaireMcQ ?

i’m using a Tesla charger.. 

i actually got it sorted and had a response from technical. apparently Tesla stopped sending information via the feed on 13th December? i would be interested to know if anyone else has had this issue? 

fix was once I got my car loaded into the app and working, I tried again to add the other Tesla and it was having none of it. so I downloaded the ovo charge anytime app to my husbands phone, linked it to the OVO account and then connected his Tesla to it and it appears to be working - will find out tomorrow if it charged as per the schedule..

Hey @ClaireMcQ 

Glad to hear the team got back to you about this.

Do keep us updated with how it goes.

I spoke to soon, so i tested it when i managed to reinstall it on my phone and got it connected and charging.. 

I then sorted it out on my husbands phone for his Tesla. I set his to charge last night as he needed to use his today. 

I plugged mine in and it won’t connect. 

I am wondering if its because they are the same car? they are both Tesla model Y? 

Hi all, I’ve updated this topic  with the latest advice, see above and let us know if you have any questions. 

Today’s update (v 2.0.13) opens briefly then closes again, and Android reports there’s a bug in it. I’ve tried clearing the cache, and I’ve uninstalled and reinstalled it, but it’s no use. 

We need a fix please, or roll back to the previous version, which worked fine!

Hey @Gammaray,

I can imagine how frustrating this is, please can you email the team at chargeanytime@ovo.com with this feedback and any relevant screenshots. 

The app updated again last night (with the same version number!?) and it's working fine again. 

Could have been a broken build that was uploaded originally. Sometimes there’s no need to bump the version number when fixing those case.

Thanks for updating us @Gammaray, please pop back anytime if you have any issues in future 😊

I have the latest version of the app and since Feb (when I  first got the car) the charge anytime credit only covers about 75% of the actual energy used to charge the car. With my previous car (BMW i3) the credit covered 95% of usage. When is this issue with Tesla charging going to be resolved? I have a model 3 2024. 

Hi @Tes_M3,

If you send the team an email at chargeanytime@ovo.com they will be able to look into this further with you. If you can include any relevant screenshots you have and they can get back to you. 

Hi I have a Tesla Y and have been happily charging using the charge anytime app for around the past year. However last Thursday this all changed and now I can no longer charge through the app and all charging is being charged at full price? Can anyone help. I have already rebooted the charger by turning it off at the power source and logged out and into my charge anytime app. 

Hey @trickytw,

I’m sorry to hear that you’re having issues with this. Have you spoken with our Charge Anytime team about this yet? If you haven’t then if I could ask you to reach out to them at 0330 175 9678 (Option 2 existing customers) or chargeanytime@ovo.com. 

Keep us updated on how you get on and if you need any further support 🙂

Hey @ChristopherS_OVO 

I have contacted the support via email but haven’t received any response as yet.

I will let you know what the outcome is when I speak with them, thanks.

😊

Hey @trickytw, 

Excellent, then I shall watch for an update from you! If you don’t hear anything back by this afternoon, then let me know, and I can try and chase things on my end 🙂