Hi @Clive Jackson ,
Not good news I’m afraid.
I’ve had a chat with the Charge Anytime team about this and they’ve reviewed the thread. Based on the information you’ve provided and the specific circumstances you’ve described, they don’t think trying to switch to OVO would be a good idea for you right now. If you’re not already a customer, they’re worried you’ll run into too many pitfall traps and have a bad experience and if you are already with OVO, they don’t want to risk breaking your account. They wish to flag up the reasons why which are:
- Charge Anytime onboarding with ANY Multi-Rate setup (such as E7/9/10) isn’t working very well at the moment - they’re working on fixing this
- You’re on a Multi-Rate Three-Phase setup for which there’s not many Smart Meter Engineers in the UK who can work on them right now
- Three-Phase Smart Meter Installs/Upgrades are possible with OVO, but only in limited areas right now - I can’t guarantee you’d be able to get one yet - you could be waiting several months on this snag alone
- Pretty much Every Smart Meter Engineer is currently focused on RTS → Smart Migrations which have to take priority over basically everything else (except emergencies) leaving very few slots for any other jobs until at least June 2025
- Trying to make a Three-Phase Multi-Rate setup work with Charge Anytime currently has little to no testing and the team doesn’t feel confident enough about it working for you
They wish to express their apologies for this but hope you understand. Please keep an eye out for future updates. They’d much rather just admit defeat now rather than trying to re-invent the wheel only to throw you under it.
Likewise, I don’t want to tempt you into switching to OVO only to throw mud in your face later so I hope you can understand why I can’t deliver the news you wanted to hear. You can still switch to OVO and ask to be notified when this might be possible if you want to, but otherwise you may be better off staying where you are at this time.
Sorry about that