Ive been using an OHME charger with my Tesla Model 3 for almost 12 months with zero issues. The last two evenings, the car failed to charge. I set it to charge immediately with no issue (other than cost).
The Ohme app shows all the planned charging but when it starts the first slot it stops charging.
Out of the blue, I received a personalised email saying I had to cancel Anytime from my Anytime App as it could be causing issues. I only had the OVO Energy App and OVO Beyond app so I removed it from my OVO energy app. I have now received an email from OVO basically saying they are sorry to lose me but I can rejoin next month to get the Anytime rate!!
Pretty sure I won’t be the only one confused. My OHME app still seems to be talking to Anytime but I’m not sure I will be getting the 7p rate. If the original email was a circular that didn’t apply to me then I’m disappointed .
What can I do to ensure I’m still getting Anytime? Any ideas - Ive emailed OVO but thought I would see if anyone else has similar emails today or just me.
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Regards
Best answer by Emmanuelle_OVO
Updated on 30/07/25 by Abby_OVO Â
From 15 July Ohme chargers will no longer be compatible with Charge Anytime. We’ve recently updated the technology behind Charge Anytime. This is so we can keep making improvements and create new products that reward customers for driving EVs.
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It's not been possible to integrate Ohme with this new technology. If you have an Ohme charger you’ll still be able to sign up to Charge Anytime by connecting with an eligible vehicle. We’re constantly looking to open up the eligibility to more EV models so if you don’t see your EV here, keep an eye on our page.
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You can see all eligibility details in our Charge Anytime page here.
We recommend opening your OVO online account in Google Chrome, and following these steps: (If this doesn’t work the first time please try this using a new ‘Incognito’ window)
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Go to the Offers and Upgrades section.
Click on the Charge Anytime banner.
Select the compatible charger that you have.
It’ll ask you for the username and password to log in to your charger manufacturers’ app.
This will link your charger to your OVO account and you’ll get a new heading in your OVO account called ‘Your EV’.Â
You’ll still need to schedule the charging in your charger manufacturers' app. And after you’ve charged, the savings will show in the Your EV section of your online account.
In the meantime I’ve found this response on another topic. Which might be helpful: Â
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Our tech team has an update. This is the response :Â
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Unfortunately Charge Anytime in it’s current state sometimes struggles to connect to Ohme accounts that have been registered using the Google, Facebook or Apple login. In order to register your charger with Charge Anytime, we’d first advise you to delete your account using the following selections on the Ohme app:
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Menu button > Settings > Account Details > DELETE ACCOUNT > DELETE We’d then advise waiting about 15 minutes just for all the cogs to finish turning in the Ohme backend systems.
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 After the 15 minutes are up, from the Ohme app you’ll be able to setup a new account and link your charger using CREATE ACCOUNT > *Sign in with email*, instead of a Google, Facebook or Apple login. When selecting a tariff for the new Ohme account, you can select any of the existing tariffs nested under OVO Energy.
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It’s not essential that the unit rate doesn’t match your current tariff, as it will get overwritten anyway once Charge Anytime is successfully applied.Â
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Once your account is up and running, we’d advise going through the steps below using a *private* browser window, to ensure that previously used login credentials are used, as this will cause an issue with Charge Anytime registration:
You might have a different schedule set somewhere other than the Ohme App (in their Tesla app or the charge anytime app). If you have the charge anytime app you need to delete it (as you have Ohme integration instead). When you have no schedules set elsewhere you should be able to just set a Ready By time in the Ohme app and have the car charge by that time. If it doesnt… do reach out to Ohme directly as they can see whats going on in the chargers data. Ohme: 020 3375 1586 help@ohme-ev.com
Thanks for your help. Even though I appear to have deleted my Anytime account, last night Ohme charged as normal using green schedules from OVO. What I’m not sure about is why OVO asked me to delete an Anytime App when I didnt have one and if I will need to re join Anytime to get the 7 p rate.
From 15 July Ohme chargers will no longer be compatible with Charge Anytime. We’ve recently updated the technology behind Charge Anytime. This is so we can keep making improvements and create new products that reward customers for driving EVs.
Â
It's not been possible to integrate Ohme with this new technology. If you have an Ohme charger you’ll still be able to sign up to Charge Anytime by connecting with an eligible vehicle. We’re constantly looking to open up the eligibility to more EV models so if you don’t see your EV here, keep an eye on our page.
Â
You can see all eligibility details in our Charge Anytime page here.
We recommend opening your OVO online account in Google Chrome, and following these steps: (If this doesn’t work the first time please try this using a new ‘Incognito’ window)
Â
Go to the Offers and Upgrades section.
Click on the Charge Anytime banner.
Select the compatible charger that you have.
It’ll ask you for the username and password to log in to your charger manufacturers’ app.
This will link your charger to your OVO account and you’ll get a new heading in your OVO account called ‘Your EV’.Â
You’ll still need to schedule the charging in your charger manufacturers' app. And after you’ve charged, the savings will show in the Your EV section of your online account.
