Hi @Absgooner ,

It’s possible that short burst is just before Charge Anytime kicks in and takes over - it usually then sets up the proper charge shortly after.

The Charge Anytime team do have the logs though, which they can dig through if you ask them to. Ping them an email to chargeanytime@ovoenergy.com and they’ll take a look.

Hi @Absgooner,

One of our volunteers has given some really insightful advice on your issues with charging. I just wanted to correct the email address given as it’s slightly incorrect. You can reach the team on either 0330 175 9678 (Option 1 for new customers/option 2 existing customers) or chargeanytime@ovo.com. 

keep us updated if this is resolved for you 

Unfortunately not, I left it plug in overnight. Cables fine as used them somewhere else.

Worked fine until.last week (had an electric car for 3 years,)

Just started messing about last week no idea why

Hey @Absgooner, 

Did you contact the team? They’ll work with you to try and get this up and running. It could be something has updated in your software that’s blocking the charging from starting. 

Let us know if you find out what caused the charging to stop as it could help others with the same issue! 

Yes, told me to go back to charging unit  people

Please keep us updated with the outcome once you have spoken with them @Absgooner! If it still isn’t working for you at that point, we can look to see what else could be causing this.