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My BMW I4 charges for 2 mins and stops

  • April 22, 2024
  • 6 replies
  • 419 views

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I have been charging my BMW I4 from home with no changes over the last 6 months.

 

For some.reason the last 3 attempts at home charge for 2 mins and then stops.

 

I charged it a petrol station fine a few days ago and it was fine so I know it's not an issue with the car

 

HELP

 

Hak

Best answer by Chris_OVO

Updated on 21/02/25 by Ben_OVO

Hi @Absgooner,

 

One of our volunteers has given some really insightful advice on your issues with charging. I just wanted to correct the email address given as it’s slightly incorrect. You can reach the team on either 0330 175 9678 (Option 1 for new customers/option 2 existing customers) or chargeanytime@ovo.com

 

keep us updated if this is resolved for you 😊

View original

6 replies

Blastoise186
Plan Zero Hero
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  • Plan Zero Hero
  • 7904 replies
  • April 22, 2024

Hi @Absgooner ,

It’s possible that short burst is just before Charge Anytime kicks in and takes over - it usually then sets up the proper charge shortly after.

The Charge Anytime team do have the logs though, which they can dig through if you ask them to. Ping them an email to chargeanytime@ovoenergy.com and they’ll take a look.


Chris_OVO
Community Moderator
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  • Community Moderator
  • 735 replies
  • Answer
  • April 24, 2024

Updated on 21/02/25 by Ben_OVO

Hi @Absgooner,

 

One of our volunteers has given some really insightful advice on your issues with charging. I just wanted to correct the email address given as it’s slightly incorrect. You can reach the team on either 0330 175 9678 (Option 1 for new customers/option 2 existing customers) or chargeanytime@ovo.com

 

keep us updated if this is resolved for you 😊


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  • Author
  • Carbon Cutter*
  • 2 replies
  • April 24, 2024

Unfortunately not, I left it plug in overnight. Cables fine as used them somewhere else.

Worked fine until.last week (had an electric car for 3 years,)

Just started messing about last week no idea why

 

 


Chris_OVO
Community Moderator
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  • Community Moderator
  • 735 replies
  • April 25, 2024

Hey @Absgooner

 

Did you contact the team? They’ll work with you to try and get this up and running. It could be something has updated in your software that’s blocking the charging from starting. 

 

Let us know if you find out what caused the charging to stop as it could help others with the same issue! 


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  • Author
  • Carbon Cutter*
  • 2 replies
  • April 25, 2024

Yes, told me to go back to charging unit  people


Chris_OVO
Community Moderator
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  • Community Moderator
  • 735 replies
  • April 26, 2024

 

Please keep us updated with the outcome once you have spoken with them @Absgooner! If it still isn’t working for you at that point, we can look to see what else could be causing this. 🙂

 


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