I have been charging my BMW I4 from home with no changes over the last 6 months.
For some.reason the last 3 attempts at home charge for 2 mins and then stops.
I charged it a petrol station fine a few days ago and it was fine so I know it's not an issue with the car
HELP
Hak
Best answer by Chris_OVO
Updated on 30/07/25 by Abby_OVO
Hi
One of our volunteers has given some really insightful advice on your issues with charging. I just wanted to correct the email address given as it’s slightly incorrect. You can reach the team by:
Calling 0330 175 9678 (Option 1 new customers/option 2 existing customers)
Email via chargeanytime@ovo.com
Webchat, click the link then the green chat icon at the bottom right of the page
Keep us updated if this is resolved for you 😊
+1Hi
It’s possible that short burst is just before Charge Anytime kicks in and takes over - it usually then sets up the proper charge shortly after.
The Charge Anytime team do have the logs though, which they can dig through if you ask them to. Ping them an email to chargeanytime@ovoenergy.com and they’ll take a look.
Updated on 30/07/25 by Abby_OVO
Hi
One of our volunteers has given some really insightful advice on your issues with charging. I just wanted to correct the email address given as it’s slightly incorrect. You can reach the team by:
Calling 0330 175 9678 (Option 1 new customers/option 2 existing customers)
Email via chargeanytime@ovo.com
Webchat, click the link then the green chat icon at the bottom right of the page
Keep us updated if this is resolved for you 😊
Unfortunately not, I left it plug in overnight. Cables fine as used them somewhere else.
Worked fine until.last week (had an electric car for 3 years,)
Just started messing about last week no idea why
Hey
Did you contact the team? They’ll work with you to try and get this up and running. It could be something has updated in your software that’s blocking the charging from starting.
Let us know if you find out what caused the charging to stop as it could help others with the same issue!
Please keep us updated with the outcome once you have spoken with them
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