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I am having a fun time with charging. I have an OHME pod charger and use it to charge 3 cars. The issue is that the charger keeps going off line. As a result it does not report all data. The upshot of this is that I miss out on up to 25% of my charging electricity being used to give credit which means about £25 a month difference between what it should be and what I actually get. I have had many email conversations with OVO and OHME the result so far being a lot of sympathy but no solution. 
OVO have suggested I use the Charge anytime app but apart from the inconvenience of having yet another step only one of the cars is listed as compatible.

it seems to me that there are too many organisations involved I.e. OVO, kazoo, OHME, and the network provider.

OVO make it clear that they are not responsible for collecting the data, OHME I assume are reliant on having a consistent 4g signal but do not say which network provider they use I.e. EE,O2, Three, Vodafone. 
so I am struggling to find anyone to resolve this or take responsibility.

i must emphasise that OVO have been very helpful, OHME do respond to emails but do not answer specific questions 

any suggestions as to where to go?

please be aware that I am still very happy with what I am getting in terms of cost, just would like to have what was promised.

( BTW I have never used the charge now override just in case anyone thinks that is the reason for the discrepancy.

 

 

I’d say the blame lies with Ohme there as it’s their product that’s repeatedly choking.

Unfortunately… I can’t think of an easy fix right now - but I’ll let you know if I find one.

I agree with you, unfortunately they don’t seem motivated for a quick solution. One other piece of information is that my smarter meter, having worked perfectly for several months decided to stop reporting in to OVO on the 3rd of May and hasn’t reconnected since. It works fine locally, I.e. I can read data on the IHD, all the lights that should be on are on etc.

however, when I reported this to OVO, the response was “it has to be off line for a month before we will take any action”. This of course rules me out from Power Move. 
 

I suspect it is the fault of the 4g provider since both units communicate in this manner, but of course we only have an EE or Three signal here and they both claim not to have any issues.

 

all very frustrating, hence the initial question, who can I shout at!

Tim

How old is the charger? The SIM card is multi-network so should use whichever has the strongest signal. I believe there more recent units have better SIM compatibility.

Hey @Tim a victim,

 

I agree with you, unfortunately they don’t seem motivated for a quick solution. One other piece of information is that my smarter meter, having worked perfectly for several months decided to stop reporting in to OVO on the 3rd of May and hasn’t reconnected since. It works fine locally, I.e. I can read data on the IHD, all the lights that should be on are on etc.

Have you spoken with our Support Team and did they confirm that the meter wasn’t reporting your readings? Normally if this is the case we’d try and troubleshoot it and if necessary book an engineer to come look at it and replace if required. Are you able to send a photo of the meter you have and we can try and offer help? 

Update,

If you are talking about the smart meter ( sorry not clear)

Got a mail from OVO to arrange a visit from an engineer to suss out the meter issue. Dare I suggest that the initial response was a delaying tactic?

If you are talking about the charger, rang the installer as suggested by OHME, they promised to ring back with a date, so far. nowt.

 

Hey @Tim a victim,

 

I’d suggest going ahead with the engineer appointment so that we can rule out any issues with your meter. If your meter stops communicating for any reason, we will aim to have this sorted as soon as possible to avoid unnecessary problems, significantly since this could impact Charge Anytime! 

 

That isn’t very reassuring. It might be worthwhile giving them another call and letting them know that you’re waiting on a call and if they have any timescales for a follow-up. 

I have been using my OHME pod charger now for a number of months. I am getting the credit from the OVO scheme that equates to 7p per kWh for all electricity used for charger cars. We have three cars that be charged, one fully electric and two plug in hybrids. 
I had noticed that the credit given never matched what I expected. Comparing the OVO figures and the OHME figures there was a difference of up to 25% over a month, which in my case meant a loss of credit for the first 4 months of some £98.00. I also noticed that the charger would go offline for up to two days at a time and though the app caught up, this was not getting fully reported to OVO. After many emails and calls I tried leaving my garage door open when charging ( the charger is in the garage). Lo and behold, the error went down to less than 5%.

having nagged I finally got the installers to come to site and they have now relocated the charger outside the garage, not ideal but will live with it. So far, after 2 days, the charger has not gone offline at all. I recommend that you compare the numbers your charger reports against what OVO use to calculate your credit. It’s a slight pain as OVO don’t tell you when their readings are taken and there can be  a significant lag. However for £25 a month…….

 

 

 

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