I’ll ask the team and report back @marinerblueuk 

Hey @marinerblueuk, the team advised to email them at chargeanytime@ovo.com.

You should be able to see the breakdown in the ‘Your EV’ section of My OVO online account. If not, the team can look into this for you. 

OK will email them at chargeanytime. The energy usage in the Your EV section of the online account tallies with the usage in the app but doesn’t relate to the credits that have been applied that are around £65 too low for the quarter.

I’m sorry to hear this, if you can it’d be really helpful if you pop back once you’ve had a response from the team @marinerblueuk. This advice may be helpful to other Community Members in a similar position. 

I have received a reply but it is clear that they haven’t actually read my email since it doesn’t answer my question. the team have answered that the reason for the discrepancy is that the usage shown in My Account is for the calendar month whereas the bill cycle is from the 22nd of the month to the 21st of the following month.

This is not the answer since I used exactly the same period as the billing cycle from the daily record on the app ie from the 22nd to the 21st of the following month. The calendar month total usage shown on My account and the app match exactly so OVO must be getting the same data.

It is unacceptable to simply put a figure in your bill without any explanation as to how it is generated ie number of kW it relates to. I have never been able to reconcile the credits since signing up to Charge Anytime and the difference in the last quarter is over £60.

Unless I receive a satisfactory explanation to the credits on my bill I’m going to complain to the Ombudsman

For anyone trying to reconcile their charge anytime credits this is what I’ve learned:

1. The quoted charge anytime price of 7p includes VAT (slightly confusing since all OVO’s other charges seem to be quoted excluding VAT)
2. Although the bill says that it is for the period, for example, the 22nd January to the 21st February the Charge Anytime credits are for a different period entirely - the month of January, in other words 75% of the credit applies to your previous bill period and 25% to the current one! Yes, you can work it out but it’s far from straightforward.
3. All the credits are only accurate to +/- 10%. I don’t understand why when the charges are supposedly 100% accurate

Hey @marinerblueuk,

I’ll ask the team internally and see what they advise.

I’ll pop back once they respond. 

Hey @marinerblueuk,

If you’re unhappy that your issue has been resolved or explained in full, are you able to reach out to the team at chargeanytime@ovo.com. I’ve advised them you’ll be in touch. 

Hello everyone. Newbie here

'My EV' section on the OVO website shows 57.66kWh used in March 2025 at a cost of £3.84, pretty much spot on for a pre VAT figure of 6.65p/kWh.

My tariff is 23.05p/kWh before VAT.

The Charge Anytime charging credit for March 2025 should therefore be (0.2305 - 0.0665) x 57.66 = £9.46 pre VAT yet I am only credited with £5.69.

Am I doing or assuming something wrongly.

Thank you

Howdy ​@Smurfarama ,

I can’t quite figure this one out myself I’m afraid, but I do have a suggestion that might help you out.

Could you ask the Charge Anytime team to take a peek at your account please? They’re REALLY fast at picking up the phone on 0330 175 9678 but if you find it easier, you can also email them via chargeanytime@ovo.com .

Thanks!

Hey ​@Smurfarama 

Welcome to the Forum.

I’m glad to see one of our volunteers has already stopped by with some really helpful advice on this for you.

As no one on the Forum has access to your account it’ll definitely be best to get in touch with the Charge Anytime team so they can take a look for you.

Let us know how you get on.

​@Blastoise186 and ​@Abby_OVO 

Thank you for your replies.

I have spoken on the phone this morning to the Charge Anytime team.

Long and short of it is they will credit my account with a £5 goodwill.

If you want the full story, keep reading……

The nice guy I spoke to went off to chat to the ‘technical team’ for 6 or 7 minutes. Apparently, my meter was only on daily readings…. Mmmm, The account was setup with 30 min readings and the usage graph seems to agree. “Had to be 30 mins to activate Charge Anytime, right?”

There was then a discussion as to when I charged the car, what the Ohme app readings were, if I had always ‘smart charged’the car. Apparently there can be a discrepancy if you overnight charge on the last day of the month into the first day of the next month as to when the Credit is applied.

I appreciated the points raised. I have always dynamically charged.

I am solely using the figures provided by OVO, so there can be no confusion between charger/car/OVO figures. EV usage multiplied by Charge Anytime tariff (6.65p pre VAT) cost is spot on. However the Charge Anytime credit is incorrect for March and is not showing as rolled over into April (as I did charge overnight 31 March/1April).

April’s calculations look good at the moment, so fingers crossed

Thanks again, cheers for now.

Morning ​@Smurfarama,

I hope you had a good weekend. Thanks so much for the really helpful update, it will help others in the same situation . I’m really glad to hear it’s sorted!