I’ve just had a Hypervolt Home 3 Pro installed. We have an attached double garage, and the charger’s been placed on the exterior front of the garage, in-between the 2 doors, for easy access to the driveway.
In the house, I have a stupidly expensive Netgear Orbi mesh network with 3 satellites. It’s got excellent coverage pretty much everywhere. If I stand in front of the charger, my phone and other devices have 80%-100% signal strength.
The Hypervolt though sometimes can’t see the network at all. If it does see it, it’s listed as ‘weak’ or ‘unreliable.’ I moved one of the satellites so it’s on the windowsill of the room above the garage, and it still declares it’s only ‘weak.’
If I connect it to my phone hotspot, it even says that’s ‘weak’ although it’s literally a metre away.
All this means I’m struggling to get it registered with the Charge Anytime app. I get as far as the message saying it’s ‘connecting to your Hypervolt,’ and that I need to ‘wait a few minutes,’ but it’s been doing this for hours.
I’m considering a cheap wifi extender in the garage interior, to see if that works. The garage doors are metal and the charger’s mounted on the other side of concrete bricks, so I’m not sure it’ll help.
Has anyone else found the connectivity to be really bad? Not sure if I’ve got a poor unit, or if it’s a common problem, or just my layout? Any hints or help to troubleshoot would be brilliant.
Couple of thoughts here. Firstly, you’ll want to test using the Ubiquiti WiFiman app - it’ll tell you more detail than what you can see with just basic built-in features on your phone. It’s free and doesn’t have ads in it - Ubiquiti customers such as myself buying their stuff funds development of the app, which is why (unlike most others) it doesn’t have ads.
Secondly, do NOT add a Wi-Fi Extender to your Orbi setup - you WILLbreak your Wi-Fi if you try. Wi-Fi Extenders are often junk and trap people who don’t know what they’re doing into buying what is basically e-Waste these days. Don’t fall for it as there are much better options. Because you have Orbi, you must add and adopt another Orbi satellite of the same model as the existing ones if you want to extend coverage. Sorry, but it’s the only way it’d work (I have a HND in IT - I should know). I use Ubiquiti UniFi myself mind you, which is more professional stuff and allows me to mix and match different UniFi APs freely, since the controller knows how to make them all play nice with each other…
Thirdly, try running firmware updates on basically everything - that sometimes helps.
It could also just be that Netgear Orbi has poop firmware when it comes to how it handles certain types of IoT stuff - which wouldn’t surprise me. This is Netgear after all…
The final possibility I can think of is that your Hypervolt unit has a dead Wi-Fi Adaptor. Hypervolt are pretty good about fixing that.
I’d also suggest contacting Hypervolt - they can run diagnostics. If push comes to shove, you can always switch to running it over Ethernet instead of Wi-Fi. I wouldn’t be surprised though, if Hypervolt either manages to find a solution that solves this for you, or are able to dream up a firmware update that makes things more stable - their team are known for being REALLY good at customer support after all!
Ok… Just checked in with Hypervolt. They’ve offered to run remote diagnostics as they want to see what they can do.
Please head over to https://support.hypervolt.co.uk/en/knowledge-base and use the Live Chat over there to connect to their team. If you give them your charger serial number and a link to this thread, they’ll know exactly what to do.
Couple of thoughts here. Firstly, you’ll want to test using the Ubiquiti WiFiman app - it’ll tell you more detail than what you can see with just basic built-in features on your phone. It’s free and doesn’t have ads in it - Ubiquiti customers such as myself buying their stuff funds development of the app, which is why (unlike most others) it doesn’t have ads.
Secondly, do NOT add a Wi-Fi Extender to your Orbi setup - you WILLbreak your Wi-Fi if you try. Wi-Fi Extenders are often junk and trap people who don’t know what they’re doing into buying what is basically e-Waste these days. Don’t fall for it as there are much better options. Because you have Orbi, you must add and adopt another Orbi satellite of the same model as the existing ones if you want to extend coverage. Sorry, but it’s the only way it’d work (I have a HND in IT - I should know). I use Ubiquiti UniFi myself mind you, which is more professional stuff and allows me to mix and match different UniFi APs freely, since the controller knows how to make them all play nice with each other…
Thirdly, try running firmware updates on basically everything - that sometimes helps.
It could also just be that Netgear Orbi has poop firmware when it comes to how it handles certain types of IoT stuff - which wouldn’t surprise me. This is Netgear after all…
The final possibility I can think of is that your Hypervolt unit has a dead Wi-Fi Adaptor. Hypervolt are pretty good about fixing that.
I’d also suggest contacting Hypervolt - they can run diagnostics. If push comes to shove, you can always switch to running it over Ethernet instead of Wi-Fi. I wouldn’t be surprised though, if Hypervolt either manages to find a solution that solves this for you, or are able to dream up a firmware update that makes things more stable - their team are known for being REALLY good at customer support after all!
Ok… Just checked in with Hypervolt. They’ve offered to run remote diagnostics as they want to see what they can do.
Please head over to https://support.hypervolt.co.uk/en/knowledge-base and use the Live Chat over there to connect to their team. If you give them your charger serial number and a link to this thread, they’ll know exactly what to do.
Ok… Just checked in with Hypervolt. They’ve offered to run remote diagnostics as they want to see what they can do.
Please head over to https://support.hypervolt.co.uk/en/knowledge-base and use the Live Chat over there to connect to their team. If you give them your charger serial number and a link to this thread, they’ll know exactly what to do.
I would completely endorse what @Blastoise186 has said and I would have put the Hypervolt WiFi adapter at the top of the list.
Another possibility
With a WiFi analyser on your phone check the signal strength as close to the Hypervolt as possible. As a radio engineer the garage doors could be creating a ‘black spot’ due to destructive interference and you may have been extremely unfortunate in siting the Hypervolt in a signal minimum. This is where the reflection from the garage doors is cancelling out the direct signal creating a null whereas everywhere else is fine. Have you tried it with the garage doors open? I know that isn't a solution but it may diagnose that as a cause.
Also measure the change in WiFi level (at the Hypervolt) with the doors open and closed.
I've done a calculation. The distance may be very critcal. If it’s destructive interference then moving a distance of only 3cm will take you from a minimum to maximum signal level. Can you tou tell me the distance from the metal doors to the Hypervolt?
@Peter E and @Blastoise186 have provided some excellent suggestions. Have you had a chance to review them or contact Hypervolt for remote diagnostics? Keep us updated on what you find, so we can follow along 😊
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