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Have you had a smart electric vehicle charger installed by OVO Energy?

Have you had a smart electric vehicle charger installed by OVO Energy?
Tim_OVO
Community Manager

Updated on 16/01/25 by Abby_OVO

 

Hi OVO Research Forum group,

 

We want to hear from you if you’ve gone through OVO’s relatively new electric vehicle (EV) smart charger installation journey

 

Leave a comment below if that’s you and we’ll follow up with some questions to hear how your experience was.

 

Thanks,
Tim

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  • New Member***
  • June 15, 2023

No unfortunately not but wish I had done so when first mentioned 


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  • Carbon Cutter*****
  • June 15, 2023

Hi Tim_OVO

 

No - my INDRA smart charger was installed by Charged-EV. On another thread, I reported it as going faulty recently, and am pleased to say that it was replaced by a brand new one yesterday. I now have to get in touch with someone to get it restored to work with the OVO 10p per unit Drive Anytime rate. I’ll find my previous thread and ask there.

 

Tony

 


  • New Member***
  • June 15, 2023

I don't need one, I get my 12 v battery charged by an efficient alternator on my 60 plus mpg ice ULEZ compatible car.


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Hi Tim

No. I had an Easee charger installed. This was in October 21. It has some decent functionality and I can set the cost of my KWh etc so I know how much it is costing each charge. 
 

Did not know OVO had a charger, but may look into it if my current one gives me any issues. Unless of course you are offering to install one for me to test. 
kind regards 

Andy


  • New Member***
  • June 15, 2023

No.  I don't have an EV


Looking into buying an EV (not new) in the coming months, so looking into the possibilities and options for a charger.


  • June 15, 2023

No, we are thinking more about a hybrid vehicle than EV due to range issues and battery concerns.


  • New Member***
  • June 16, 2023

No, I don't have an EV but I keep trying to win one 🚗😊


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  • Carbon Cutter**
  • June 17, 2023

When I moved home two years ago, I went for the same company that installed my previous charger - PodPoint. I did so because I thought Ovo would offer cheaper electricity with all chargers at some point.

Ovo has been promising discounted electricity for car charging for at least three years now, but each time I click through, they say that only their charger can get the discount - AT PRESENT. There’s been no move to allow discount on other chargers in all this time. Some promise!

My daughter told me that there’s another energy supplier offering cheap car charging and unless Ovo make a move soon, I’ll be migrating. You can’t live on promises.


Tim_OVO
Community Manager
  • Community Manager
  • June 20, 2023

Thanks to you all for getting back to me. 

 

@Mal1955 what charger do you have then? Granny charger?

 

@Geoff Riley very exciting, look at those links I’ve posted below about Charge Anytime. Cheaper energy rates for EV charging!

 

@bmathieson what EV do you have? You might be able to get Charge Anytime via direct-to-vehicle

 


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  • Carbon Cutter**
  • June 20, 2023

I have a VW ID3.

 


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  • Carbon Cutter**
  • June 20, 2023

I’ve just downloaded the app and set it up. It looks as if I’ll be able to get the cheaper tariff without having to change chargers after all. This is great! Thank you Tim for telling me about this.


Tim_OVO
Community Manager
  • Community Manager
  • June 21, 2023

Fantastic news, @bmathieson - let us know how you find it!


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  • Carbon Cutter**
  • June 21, 2023

The app worked well and my car was charged overnight, with a claimed saving of over £4, so I’m delighted. This needs to be better publicised, as it’s a great option for electric car owners.


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  • Carbon Cutter****
  • May 1, 2024
Tim_OVO wrote:

Hi OVO Research Forum group,

 

We want to hear from you if you’ve gone through OVO’s relatively new electric vehicle (EV) smart charger installation journey

 

Leave a comment below if that’s you and we’ll follow up with some questions to hear how your experience was.

 

Thanks,
Tim

yes, an Indra on 19th April 2024. Installation was done well and arranged quickly via OVO. The first charge done on the same day as the car was delivered and the charger installed went perfectly. But since then……..Charging the EQC with Charge Anytime has been nothing but a headache. The Charge Anytime app is not compatible with the OVO recommended Indra charger. I have instead been told to use Kaluza web portal, which doesn’t work. I did not realise removing the Charge Anytime app would not disconnect and remove this problem (I have yet to find out if deleting the app account fixed the problem, but I am testing this tonight, 1st May). Charging my EQC beyond 50% is difficult. The OVO team have been good in replying quickly but in reality, these problems should not exist, or the recommend and sold by OVO chargers and their apps made to fully work BEFORE offering or selling them. I have yet to tackle the obstacle of ensuring I am not paying more than the £0.07 rate - due to the tech not working as it should - , but I am sure this hiccup will come along soon….


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  • Carbon Cutter****
  • December 23, 2024

My Indra charger was installed by OVO in November and has worked satisfactorily giving me the Charge Anytime rate of 7p per kWh as opposed to the standard rate of 24p per kWh. The process from order to installation was seamless and the bloke who turned up to install did a good job.

I find it surprising that the dealership which sold me my car (a Hyundai Kona) had no knowledge of the low charging cost of Charge Anytime (I think Octopus have a similar EV charging rate). I would have thought it to be a good selling point for their EV cars but it was not mentioned.

The only observation I would make about the installation is that the installer did not know that the Indra App is not currently compatible with the Charge Anytime rate (as at  December ‘24) and according to what I have read on the forums this remains under development. This does not matter as the Kaluza app recommended by Indra support is perfectly satisfactory albeit a paired down app.

So, job well done for OVO.


Bradley_OVO
Community Manager
  • Community Manager
  • December 24, 2024

Thank for taking the time to tell us about your install experience ​@BobTom - It’s great to hear some feedback for when things go right!

 

I’ll pass your comments on to the Charge Anytime team and see if there’s anything here they could possibly implement in the future (or at the very least, put on their radar if they’re not already thinking about these things)

 

Hope you have a lovely holiday period!


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  • Carbon Cutter***
  • January 17, 2025

Hi.

i had Mitchell install my Hypervolt- very easy process from contacting me the day before to check everything was OK, to getting real-time updates when he was on his way. Mostly just left him to it, supplied with cups of tea and he stayed to make sure various apps were connected.

Overall, very good.

colin


  • New Member**
  • January 23, 2025

No, I gave up after sending numerous pictures of where it was to be installed, then being asked to send further pictures. After being asked if I would be Ok lifting & replacing some block paving for the cable to run under, I contacted a local installer who came out looked at the job & said he would run the cable under the doorstep by lifting & replacing the block paving in front of it. 

 


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