The address my isp uses for sending emails is not the one I use on my chargeanytime account. Will this cause a problem getting their attention? I know some companies only respond to queries coming from the email account registered with them.
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Do I need to email the Charge Anytime team from the same email as my Charge Anytime account?
Best answer by wkeithg
Updated on 19/02/25 by Ben_OVO
When contacting OVO via hello@ovoenergy.com or Charge Anytime via chargeanytime@ovo.com we strongly recommend that you use the same email address that you use for your OVO account, as everything is linked under the same customer identity. If you email from a different email address you may then be sent an email advising that OVO couldn’t link your query to an account through our Data Protection process. There’s some helpful info via this link.
They responded to my email from my different account so using an email that is different from your login doesn’t seem to be an issue.
+5- Plan Zero Hero
- 2728 replies
It’s possible that it might be a hurdle
Do you not have an option to send otherwise?
Discovered that bizarrely my ipad sends from the email I use for chargeanytime so I have re-sent my mail from there. Interestingly I cant set up my email client using that account - virgin media seem to have blocked setting up a new one but they are happy to let an existing one login!
1 person likes this
+1- Plan Zero Hero
- 7916 replies
You need to migrate away from ISP email services sooner or later - they’re all slowly going the way of the dodo.
You are right but as a 68 year old techie I (and my wife) have got about 30 years history of using this address as an identifier so it’s a big job to change.
Updated on 19/02/25 by Ben_OVO
When contacting OVO via hello@ovoenergy.com or Charge Anytime via chargeanytime@ovo.com we strongly recommend that you use the same email address that you use for your OVO account, as everything is linked under the same customer identity. If you email from a different email address you may then be sent an email advising that OVO couldn’t link your query to an account through our Data Protection process. There’s some helpful info via this link.
They responded to my email from my different account so using an email that is different from your login doesn’t seem to be an issue.
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