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Charge Anytime won’t connect to BMW

C
New Member***
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Hi,

I’ve been trying to setup Charge Anytime to connect with my BMW X5 50e.

I don’t have a compatible charger but the car is listed as compatible.

Ive downloaded the Charge Anytime App and successfully logged in. It all works up until the point where I need to log into my BMW acccount to give permission. The App appears to direct me towards the BMW USA site (I’m in the UK). I’ve setup an account for the USA site to see if this helps but now just get an error.

Ive logged into my BMW UK account outside of the app to see if I can give permissions but can’t find anything.

Ive emailed the Charge Anytime team but the only response was to contact BMW. BMW customer services have no idea what I’m talking about. I emailed OVO back and explained that and I think the issue is probably to do with Kaluza or Enode and where the app is directing me.

Any help would be appreciated.

 

 

 

Best answer by Chris_OVO

Hey @Chris03026132, 

 

I heard back from the Charge Anytime team and they’ve gave the following advice:

“We're aware of an issue that affected BMW and Mini customers, which redirected them to the USA site when trying to link with Charge Anytime.This has now been resolved and you should be able to sign up to Charge Anytime.I recommend deleting the app and the app's cached data, redownloading the app and trying again.”

 

Could you give this a try when you have the chance and let us know if it worked for you? You can also speak directly with a member of the Charge Anytime team by calling or emailing on - 0330 175 9678 (Option 1 new customers/option 2 existing customers) or chargeanytime@ovo.com. I hope this helps!

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11 replies

Chris_OVO
Community Moderator
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  • Chris_OVO
  • Community Moderator
  • 735 replies
  • September 16, 2024

Hey @Chris03026132, 

 

I’ve reached out to the Charge Anytime team to get a better understanding of the issues you’re seeing. I’ll come back with an update when I get a response 😊

Renewable energy jokes never get old.
Chris_OVO
Community Moderator
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  • Chris_OVO
  • Community Moderator
  • 735 replies
  • Answer
  • September 16, 2024

Hey @Chris03026132, 

 

I heard back from the Charge Anytime team and they’ve gave the following advice:

“We're aware of an issue that affected BMW and Mini customers, which redirected them to the USA site when trying to link with Charge Anytime.This has now been resolved and you should be able to sign up to Charge Anytime.I recommend deleting the app and the app's cached data, redownloading the app and trying again.”

 

Could you give this a try when you have the chance and let us know if it worked for you? You can also speak directly with a member of the Charge Anytime team by calling or emailing on - 0330 175 9678 (Option 1 new customers/option 2 existing customers) or chargeanytime@ovo.com. I hope this helps!

Renewable energy jokes never get old.
C
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  • Chris03026132
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  • September 16, 2024

Hi Chris,

Still doesn’t work. I tried all the steps you mentioned above a few times throughout the evening but I still get directed to the USA BMW site.

 

Just to double check, I used another device that is not linked to me in any way and installed the Charge Anytime app on that. Exactly the same issue unfortunately.

Regards,

Chris

 

 

Chris_OVO
Community Moderator
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  • Chris_OVO
  • Community Moderator
  • 735 replies
  • September 17, 2024

Hey @Chris03026132, 

 

Let me take this away and follow up with the team to let them know it’s an ongoing issue. Thank you for also testing it with another device that’s really helpful to know! I’ll let you know as soon as I have an update for you.

Renewable energy jokes never get old.
C
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  • C
    Chris03026132
Chris_OVO
Community Moderator
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  • Chris_OVO
  • Community Moderator
  • 735 replies
  • September 17, 2024

Hey @Chris03026132,

 

The Charge Anytime team have asked if you could email them at chargeanytime@ovo.com and they’ll ask the software developers to take a look at it. You could add Forum - BMW CA issues as the subject line if you like and they’ll keep an eye out for this hitting the inbox. 

 

Keep me updated on how things go 😊

Renewable energy jokes never get old.
L
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  • LongleyN
  • Carbon Cutter*
  • 2 replies
  • January 14, 2025

This issue looks like it’s marked as solved but can I ask what the resolution was please? I’m having exactly the same issue which I’ve emailed OVO yesterday.

I get to the Kaluza page and then it routes me to BMWusa. It feels like this is the part of the process is broken.

Thanks 

Natalie 

Blastoise186
Plan Zero Hero
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  • Blastoise186Plan Zero Hero
  • Plan Zero Hero
  • 7870 replies
  • January 14, 2025

Hi ​@LongleyN ,

The Charge Anytime wants to talk to you directly if you’re having this issue. Please call them on 0330 175 9678 and they’ll discuss further. It’s a fix they need to do on their end so there’s not much we can add to the marked answer here beyond what’s already posted.

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Emmanuelle_OVO
L
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  • Emmanuelle_OVO
    Emmanuelle_OVO
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    LongleyN
L
Carbon Cutter*
  • LongleyN
  • Carbon Cutter*
  • 2 replies
  • January 14, 2025

We tried to re-add the car after it stopped working on Sunday which is how we ended up going through this. 

Thank you for responding though! I’ll call tomorrow.

 

Emmanuelle_OVO
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  • Emmanuelle_OVO
    Emmanuelle_OVO
Emmanuelle_OVO
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  • Emmanuelle_OVO
  • Community Manager
  • 2572 replies
  • January 15, 2025

Keep us posted with how you get on ​@LongleyN 😄

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  • Derick DZ
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  • 1 reply
  • January 29, 2025

Team

I have also experienced the same problem. My BMW was also connected to the Charge Anytime app and it started giving trouble a few weeks ago in Jan 2025 (not charging in scheduled time) and decided to reconnect my car to the app only to be redirected to BMWUSA site when I tried to do that. So now my car is not connected any more. I have raised a problem ticket and your team has escalated for technology support. Sharing this in case more users encounter this problem.

Abby_OVO
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  • Abby_OVO
    Abby_OVO
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  • Abby_OVO
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  • January 30, 2025

Hey ​@Derick DZ 

 

Sorry to hear you’ve also been experiencing issues, I’m glad the team have escalated this already, I hope they can resolve the problem for you soon.

 

Thank you for sharing your experience, I’m sure there will be others in the community who do find it helpful to read from your experience. 

 

Feel free to pop back with an update on how you get on.

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