Charge Anytime Newbie: how long should the app show "planning your next charge" status?

Thanks for the reply @Blastoise186 .

Yes it’s the first charge session so it could well be that it’s “having a think”. I’ve extended the ready by time to midnight and I’m waiting to see if that triggers it to begin. Will keep an eye on it. 

I tend to like my car charged by 0730 am each morning with 100% (it’s not mine it’s leased). All my charging schedules are set for 100% by 0730hrs 7 days a week using in my case the Ohme app (no charge schedules set in the car). When I get home after 14:00hrs each day I just plug it in. Sometimes it starts charging straight away if there is capacity in the grid I suppose. Otherwise it stops and starts throughout the evening and night and gets the job done. As per previous posts I would strongly recommended you use the app for your smart charging point to set your schedules as it will communicate with Charge Anytime if compatible or your vehicle schedule if that’s compatible and your smart charger isn’t. Hope that makes sense use one or the other (whichever is compatible) not both.

Hey @sb123,

There isn’t really anything else that I could add to that perfect response from @Blastoise186! The only thing I would mention is that the system is designed to charge when the grid is at it’s greenest points. If you schedule a ready-by time then it should calculate when it needs to start and stop charging to give you the cleanest energy.

Let us know how things progress after you’ve been able to make a few charges! I’ve added an EV badge to your profile so that we know you’re part of our EV community so welcome! 🚗

One other quick note. The schedules for Hypervolt Chargers are currently managed via the Charge Anytime app, so please use that one for those!

If you’ve got Ohme/Indra, use the app for those instead.

Thank you @New EV driver . I’ve been told both the Hypervolt & my Tesla Y are Charge Anytime compatible. 

In terms of apps/configuration I have the following:

• The Hypervolt charger app, the Charge Anytime app and the Tesla app on my phone.

I rang the OVO Charge Anytime team about a week ago and they advised me to open the CA app and enter my Hypervolt credentials and to schedule all charging via the CA app to get the credits for charging. So I did this. 

The Hypervolt app displays a message that it’s in “OVO Integration mode” and displays a message that “While OVO mode is enabled, the charger can only be controlled through the OVO Charge Anytime app” .

This to me suggests CA app now manages all aspects of charging/scheduling and seems to be in line with the advice I was given by the OVO team. 

The Tesla app seems like the only place where I can state the desired % charge i.e. 80%

I don’t believe I’m able to change any settings in the Hypervolt app even if I wanted to, due to it telling me it’s all handled by the CA app. 

I’ve set my “Ready by time” to midnight tonight in the CA app and it’s still showing “Planning next charge” so I suspect it’ll fail to trigger tonight but I’ll leave it to run its course. 

You’ve set it up correctly - setting a charge limit via the Tesla app is fine (and ideally the best place). Once your Tesla hits that limit, it’ll refuse to accept more charge, which will end the session immediately regardless of remaining time.

You can still use all the other functions of all the apps, such as triggering software updates and keeping an eye on their status. :)

Thanks for the sense-checking @Blastoise186 - I was beginning to wonder if it was user-error on my part. 

No worries! We’re here if you need us for anything else.

Good luck it’s a really great product. My two EVs have both not been on the compatibility list , MG4 now Smart #1. I therefore used the Ohme App to schedule charges. I’ve never used CA app. You will be fine with CA its spot on.

UPDATE:

I’m an idiot: it was user-error on my part...my fat fingers must’ve touched the tiny pause icon in the Hyeprvolt app….I mean, it’s tiny so how I managed to press it when I can barely see it is some achievement in itself! 🙄

Anyway: I’ve pressed it again to unpause and the car is now charging and I’ll check how it’s getting on later tonight. Thanks again for all the help, massively appreciate it. 

Morning @sb123, 

Mistakes are all part of the learning journey and you’ll continue to learn new things about your EV and setup 😄

Looking forward to an update on your first (of many) successful charges. 

Hi

New to this forum so bear with.

Been with OVO CA for sometime (via Kaluva platform) linked to an Indra Smart Pro charger with my 1st EV,  Volvo EX30, and 95% of the time everythings been dandy. Charging fine and getting the discounted 7p per KWH charge rate.

Recently changed to the new OVO CA app (as Kaluva is going offline) and the app and charger are linked and seeing each other fine as far as I am aware. 

Recently got a 2nd Ev, MG4, and Im sure it's on the OVO list of cars that work (but not sure that relevant as the CA app is charger linked not car linked).

Issue is when I plug the MG4 in, change the battery rates etc in the CA app, the CA app starts charging (with its usual initial delay) but then stops/pauses, and the “Planning your next charge” message appears. But then nothing. Scheduled the “ready by” time for the MG4 to be charged by 4am, after plugging in around 7pm the previous evening. Following morning no extra charging has occurred. It’s not even needing a full charge as I was only seeing initially If everything was ok. Ironically not!

There are no schedules set in the car or Indra Charger app, so I don't understand why there is no subsequent charging after its initial burst. I thought it was waiting for greener energy times but this has happened twice now so I’m at a loss. Not sure if it's the app or I’m missing something in the MG4.

The boost feature works but thats not the point as the idea is to have as cheap charging as possible.

I haven't charged my Volvo at home for a while ( lucky to get charging at work) so not sure it the same will happen. But I will look at that soon.

Any suggestions welcome.

Another question is – if I set the boost/urgent charge on, but then set a schedule in the MG4, will the boost be paused until the schedule starts or will the OVO CA override all schedules? My  Idea is that if the MG4 isn't compatible with the CA service, then at least I can get cheaper charging overnight. Not ideal but better than paying full rate electricity.

Thanks. 

Hey ​@LJ50173 !

That sounds like something for the team to check out, could you let them know?

0330 175 9678 or chargeanytime@ovo.com .

​@Blastoise186 will do thanks

Morning ​@LJ50173,

Welcome to the OVO Forum! I’ve assigned your EV badge so that other Forum members who own EV’s can recognise you 😁.

Did you contact the team yet following ​@Blastoise186’s advice? To let you know I’ve also reached out to them internally, so we’ll get a good answer between us I hope 🤞.

These two similar topics imply that the two cars should run fine on one login / account, so I’m not sure what else to suggest apart from to speak to the team directly. I’ll let you know when I hear from them. If you could let us know if you hear from them too we’d appreciate it 😀.

Cheers!

​@LJ50173 Charge Anytime have got back to me and they’ve said to definitely contact them directly, as they’ll need to go through some troubleshooting questions with you.

Let us know how you get on!

​@Ben_OVO Thanks for the update I have emailed them so will await them coming back. 

Hi Everyone - just a quick update - by magic got the MG4 to charge fully last night. Don't know if it's coincidence, sod’s law or what. I did plug in the Volvo first to see if that was OK, which it was, then swapped straight to the MG4 as it was working. Maybe it was just an app glitch. But obvs will keep on it and report any future oddities. 

Hey ​@LJ50173 

Thanks for popping back with that update, I’m really glad to hear it’s all charging as it should be now!

Hopefully that’s it settled down but if you do ever have any other issues, feel free to pop back any time!