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Charge Anytime limiting charging below 7 kWh

  • May 31, 2024
  • 2 replies
  • 213 views
M
Carbon Cutter*****
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Has anyone else had trouble with charge anytime limiting charging to the car. A couple of times recently I've set my car to charge overnight, with plenty of time to get to 100%, but when I check at 7am it's not fully charged. When I look in my charger log it's only been charging at 3.5kwh and not the full 7kwh, hence it's not fully charged. Is there a fix for this? 

I have an Audi Q4. 

Best answer by Chris_OVO

Updated on 30/07/25 by Abby_OVO

Hey @mdanhieux,

 

I would echo what @NeVeTaS has already said that Charge Anytime mainly controls the stop/start in order to keep charging at the greener times. I’d suggest reaching out to the Charge Anytime team, they may be able to shed some light or find a way to help you and if not they can point you in the direction of Audi’s support team. There will be an answer to this it’s just a case of isolating it and finding it! 🙂 You can get in touch with the team by:

 

  • Calling 0330 175 9678 (Option 1 new customers/option 2 existing customers) 

  • Email via chargeanytime@ovo.com

  • Webchat, click the link then the green chat icon at the bottom right of the page

 

 

We have had similar question about VW I left below for you to take a look at if you’re interested:

 

2 replies

N
Carbon Cutter****
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  • NeVeTaS
  • Carbon Cutter****
  • May 31, 2024

CA has no effect on output power, your issue must be elsewhere

Chris_OVO
Chris_OVO
Community Manager
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  • Chris_OVO
  • Community Manager
  • Answer
  • May 31, 2024

Updated on 30/07/25 by Abby_OVO

Hey @mdanhieux,

 

I would echo what @NeVeTaS has already said that Charge Anytime mainly controls the stop/start in order to keep charging at the greener times. I’d suggest reaching out to the Charge Anytime team, they may be able to shed some light or find a way to help you and if not they can point you in the direction of Audi’s support team. There will be an answer to this it’s just a case of isolating it and finding it! 🙂 You can get in touch with the team by:

 

  • Calling 0330 175 9678 (Option 1 new customers/option 2 existing customers) 

  • Email via chargeanytime@ovo.com

  • Webchat, click the link then the green chat icon at the bottom right of the page

 

 

We have had similar question about VW I left below for you to take a look at if you’re interested:

 

Renewable energy jokes never get old.
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