I have recently signed up for charge anytime for us at home with my Wallbox charger and Mercedes EQC.
I have followed the instructions, linked my car etc and set the “ready by” time on a few occasions yet the car has never charged overnight and I'm forced to manually check and start charging early morning.
I cant think what I'm doing wrong - is there anything that I need to do in the Wallbox app? At present when I plug the charger in, the car starts charging immediately which I then manually stop in the wallbox app in the hope it will charge at some point overnight using the the charge anytime app/tariff. Am I supposed to stop the charge like this?
Cant think what im doing wrong - would appreciate any assistance.
Best answer by Emmanuelle_OVO
Updated 19/02/25 by Emmanuelle_OVO:
This is still a pilot, and some issues - like the 50% total charge problem - may take time to resolve. As a result, the Charge Anytime team is unable to provide further updates at this time.
If the limitations you're experiencing outweigh the benefits of the Charge Anytime add-on, we recommend leaving the pilot for now while we work on improving the service.
We’re sorry for any frustration this may cause. Please keep an eye on the Forum for updates - we’ll share any new developments as soon as we have them.
You can exit the Mercedes Beta Pilot at any time by taking the following steps:
Open the OVO Charge Anytime app
Click on the "Account" tab in the bottom right
Click on the User icon in the top left
Click the "Delete account" link
Select a reason for leaving and click "Continue"
Your app account will now be deleted and there will be no further connection or interaction between your car and the OVO system
Note: You will still be credited for any smart charging that you have done up to this point
I’ve reached out to the Charge Anytime team about this, and they’ve confirmed that Mercedes are still in the trial phase at the moment with Charge Anytime. You can download the app and use it and agree to extra T&Cs, but it may be less reliable while its still being refined. They’ve recommended that you do reach out to the directly and they can investigate this for you.
On Top of the app I would look at how the car connects to the internet, I found if you are in a poor signal area or your car cannot connect to WiFi the Charge anytime app takes a lot longer to connect.
I would also set inside the car to delay charging until the 12am to 6am for example. Don't stop the charge and anytime app should kick in.
I found the app can take 10 mins to connect if you have poor internet connection and the delay stops you charging until the OVO app wants you to.
Hi I'm using the omhe charger been fine for since we went to charge anytime last couple of months it happens lasts 5 minutes I use the Ohme app to set schedule as can't use charge anytime app as it doesn't work with my Ford as we have two electric vehicles so not sure what's going on
I have eqb 250 and I am able to login and connect to my car in the app using MB id and password, but in the dashboard it says ‘Connecting to your mercedes’ and it’s written please wait a few minutes. I have waited for hours now but still unable to connect. Any suggestions?
I’m not seeing any reported issues with the upstream tools, so I suspect the Charge Anytime team probably needs to dig the logs. Could you call them on 0330 175 9678 in the morning please?
This is still a pilot, and some issues - like the 50% total charge problem - may take time to resolve. As a result, the Charge Anytime team is unable to provide further updates at this time.
If the limitations you're experiencing outweigh the benefits of the Charge Anytime add-on, we recommend leaving the pilot for now while we work on improving the service.
We’re sorry for any frustration this may cause. Please keep an eye on the Forum for updates - we’ll share any new developments as soon as we have them.
You can exit the Mercedes Beta Pilot at any time by taking the following steps:
Open the OVO Charge Anytime app
Click on the "Account" tab in the bottom right
Click on the User icon in the top left
Click the "Delete account" link
Select a reason for leaving and click "Continue"
Your app account will now be deleted and there will be no further connection or interaction between your car and the OVO system
Note: You will still be credited for any smart charging that you have done up to this point
Still not resolved. I spoke to the team on call, they suggested me to have a couple of subscriptions active on mercedes app, and I checked those are already subscribed. I am not sure whether the customer care team even understood the issue. Still struggling to connect to my mercedes and paying higher tariffs.
I’ve double checked this link shared by @Blastoise186 and it seems the issue is marked as resolved. Have you had any luck with the app over the weekend?
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