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I have recently signed up for charge anytime for us at home with my Wallbox charger and Mercedes EQC.

I have followed the instructions, linked my car etc and set the “ready by” time on a few occasions yet the car has never charged overnight and I'm forced to manually check and start charging early morning. 

 

I cant think what I'm doing wrong - is there anything that I need to do in the Wallbox app? At present when I plug the charger in, the car starts charging immediately which I then manually stop in the wallbox app in the hope it will charge at some point overnight using the the charge anytime app/tariff. Am I supposed to stop the charge like this? 

 

Cant think what im doing wrong - would appreciate any assistance.

It might be useful to take a look here. 
 

Your charger isn’t compatible so you should only be using the charge anytime app as far as I know

Hi, Yep have completed all the steps above and only use the charge anytime app..no luck to date. 

If you’re still having problems, try the team

chargeanytime@ovoenergy.com 

 

Hey @Preetesh 

 

Have you checked out the compatibility list? 

 

I’ve reached out to the Charge Anytime team about this, and they’ve confirmed that Mercedes are still in the trial phase at the moment with Charge Anytime. You can download the app and use it and agree to extra T&Cs, but it may be less reliable while its still being refined. They’ve recommended that you do reach out to the directly and they can investigate this for you. 

 

You can contact the team via email like BPLightlog mentioned at chargeanytime@ovoenergy.com.

 

Let us know how you get on.

 

Hi, 

On Top of the app I would look at how the car connects to the internet, I found if you are in a poor signal area or your car cannot connect to WiFi the Charge anytime app takes a lot longer to connect. 

I would also set inside the car to delay charging until the 12am to 6am for example. Don't stop the charge and anytime app should kick in. 

I found the app can take 10 mins to connect if you have poor internet connection and the delay stops you charging until the OVO app wants you to. 

I have to reset mine every 5 minutes can only charge during day as car doesn't charge to desired level overnight?

Hey @mark3166 

 

Sorry to hear this.

 

What charger are you using? How long has this been happening for?

 

There can be a good few reasons for this and a little more information on your setup and how you’re charging will be helpful.

 

Have you reached out to the Charge Anytime team yet? You can actually contact them directly via email at chargeanytime@ovo.com.

 

We’ve also got some other topics from others on similar issues of the car not charging to 100% that could be useful to you:

 

 

Hey @mark3166 

 

Sorry to hear this.

 

What charger are you using? How long has this been happening for?

 

There can be a good few reasons for this and a little more information on your setup and how you’re charging will be helpful.

 

Have you reached out to the Charge Anytime team yet? You can actually contact them directly via email at chargeanytime@ovo.com.

 

We’ve also got some other topics from others on similar issues of the car not charging to 100% that could be useful to you:

 

 

Hi I'm using the omhe charger been fine for since we went to charge anytime last couple of months it happens lasts 5 minutes I use the Ohme app to set schedule as can't use charge anytime app as it doesn't work with my Ford as we have two electric vehicles so not sure what's going on 

Hey @mark3166 

 

Have you sent an email over to the charge anytime team in that case? It sounds like something they’ll need to look into.

 

If you send them an email at chargeanytime@ovo.com, they’ll be able to try and help get this sorted from their side.

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