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Chaging car and charger- When I get the Zoe from the ePod should I uninstall and reinstall the Charge Anytime app?

  • February 17, 2024
  • 6 replies
  • 235 views
Nosmarb
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My head is spinning – Help please!

My current setup is a ‘dumb’ charger feeding a Renault Zoe (a ‘compatible’ car) controlled through the Charge Anytime app.

I’ve ordered a ‘compatible’ Ohme ePod charger because I plan to replace the Renault with a BYD Dolphin (‘non-compatible’).

Currently on my phone are the Charge Anytime and Renault apps. At the moment everything works beautifully.

When the ePod charger, which of course comes with an app, is installed I would like to continue to benefit from the Charge Anytime discount when charging the Zoe and then, when later the Zoe is replaced by the BYD, charge that.

To charge the Zoe from the ePod should I uninstall and reinstall the Charge Anytime app, install the ePod app, and set it all up again (and later go through some ‘change car’ process) or can I simply reconfigure the Charge Anytime app to link to the ePod instead of the car?

What should I link to what and in what sequence?

Help!

Best answer by BPLightlog

Updated on 18/02/25 by Ben_OVO

Hi @Nosmarb ,

As you’ve already surmised, you need to swap apps. 
 

The difference being, you use the Charge Anytime app if you have a compatible EV but not charger (so the app links to the EV), but you use the charger app if you have a compatible charger (and the system links/controls via the charger)

There are some other details on the whys and wherefore’s over here

“The Charge Anytime app is used for direct to vehicle (D2V) control. Where a customer has an eligible vehicle but does not have an eligible charger, they should use the D2V app. Where a customer has an eligible charger (regardless of whether or not their vehicle is eligible), they should use the charger app.


The difference between the two at the moment is that the D2V customer will see savings in their D2V app, whilst the charger customer can see savings in a page called “Your EV” in the My OVO account.


If a customer has an eligible charger and has downloaded the D2V app, they are likely to be setting schedules in multiple apps which will cause a conflict in commands being sent to charge the battery. As a result they may miss their ready by times and will probably not be able to reconcile their Charge Anytime credits.”

6 replies

BPLightlog
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  • BPLightlogPlan Zero Hero
  • Plan Zero Hero
  • Answer
  • February 17, 2024

Updated on 18/02/25 by Ben_OVO

Hi @Nosmarb ,

As you’ve already surmised, you need to swap apps. 
 

The difference being, you use the Charge Anytime app if you have a compatible EV but not charger (so the app links to the EV), but you use the charger app if you have a compatible charger (and the system links/controls via the charger)

There are some other details on the whys and wherefore’s over here

“The Charge Anytime app is used for direct to vehicle (D2V) control. Where a customer has an eligible vehicle but does not have an eligible charger, they should use the D2V app. Where a customer has an eligible charger (regardless of whether or not their vehicle is eligible), they should use the charger app.


The difference between the two at the moment is that the D2V customer will see savings in their D2V app, whilst the charger customer can see savings in a page called “Your EV” in the My OVO account.


If a customer has an eligible charger and has downloaded the D2V app, they are likely to be setting schedules in multiple apps which will cause a conflict in commands being sent to charge the battery. As a result they may miss their ready by times and will probably not be able to reconcile their Charge Anytime credits.”

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Nosmarb
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  • Nosmarb
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  • February 17, 2024

The fog is lifting. That does make it much clearer. Thank you.

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  • Paul4AA
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  • May 27, 2024

Are Ovo working with BYD to make the cars compatible with charge anytime so that other chargers could be used?

Paul
Chris_OVO
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  • Chris_OVO
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  • May 28, 2024

Hey @Paul4AA,

 

You can find the list of compatible EVs and chargers here. You only need a compatible EV or charger, not both, to take part in Charge Anytime 😊​

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  • Paul4AA
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  • May 28, 2024

I know that already hence my question.  I’ve already had a Kia which wasn’t compatible and wonder whether BYD will be the same.  The current range of compatible untethered chargers are limiting and according to reviews there are better ones out there.  I haven’t had a charger installed yet.

Paul
Blastoise186
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  • Blastoise186Plan Zero Hero
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  • May 28, 2024

As far as we know, BYD isn’t currently listed so we can’t say if/when it will be. It’s not just down to OVO - the EV Manufacturer has to play ball too.

If you desire Charge Anytime support now, your best bet would be via a supported Charger.

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