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I’ve raised this issue before, but am no nearer a solution.  Can I for now just ask the Forum :

 

Do you drive a recent (post 2022) model BMW 330e?  If so, have you been able to use it with an Indra Super Pro smart charger to utilise Charge Anytime without problem?

 

Reason for question:  my particular 330e seems to be unable to tolerate breaks in a charging process once started.  It goes into error mode (red flashing LED at the car’s charging socket, and red-ring indication “charging interrupted” from the BMW app and “Unable to charge” indication on the car’s touch screen.  But breaks in the charging are essential as part of the Charge Anytime process.   So is my car, or the 330e model, or are all BMW EVs super-sensitive to breaks in supply, or is this a general experience that you can’t use Charge Anytime with a BMW - despite OVO saying it is a ‘compatible car’?

I should add that uninterrupted charging of my car is completely fine - fault-free, irrespective of the source of the charging (my granny charger cable, or my Indra Super Pro charger, or a public charger.  It’s just the breaks which cause the problem - again irrespective of source of the charge.

Grateful for experience from members.

Hey @LancastrianScot, 

 

I know that you’re opening up this question to the wider Forum and other members, which is great. It would be helpful to see if this is a common issue. Our Charge Anytime team is always on hand. If you need any support from us, you can reach them at 0330 175 9678 (option 2 for existing customers) or chargeanytime@ovo.com. 

 

Could you keep us updated on your progress?​

Zero replies to date.  

 

But Indra responded as below.

Must admit I don’t understand the process for “D2V integration with the tariff”, and how this can enable use of OVO Charge Anytime.   I will ask Indra about this.

Meanwhile, I haven’t been able to use the car recently, and so try out a full charge AFTER UNINSTALLING THE MYBMW app.  Will report back when I can do this.

 

 

Indra Support - 28 May 2024:  “We have only seen around 2 other customers with BMW 330e with a similar issue, one of these customers is now using the D2V integration with the tariff rather than the charger integration. “

If you have a compatible Charger, we strongly recommend using that rather than the EV. If you need to switch over, call 0330 175 9678 and the team can help you do that.

But it’s also possible there’s a fault with your EV - you may want to get BMW to check on it.

If you have a compatible Charger, we strongly recommend using that rather than the EV. If you need to switch over, call 0330 175 9678 and the team can help you do that.

But it’s also possible there’s a fault with your EV - you may want to get BMW to check on it.

Thanks.  I’m in touch with both the Charge Anytime team and Indra Support.  And the car has been checked by BMW and pronounced in perfect order.  The current suspicion as to a cause of the car refusing to accept interruptible charging is that this upsets the MyBMW app, and puts the car into error mode. 

 

So I’ve now temporarily uninstalled the MyBMW app, and am awaiting the need to charge the car by an amount which is likely to span more than one charging period, and so be exposed to an interruption/restart to charging.  If this charging session is successful in fully charging the car, then we know that that suspicion is correct.  The problem then is that the MyBMW app is indispensable for many other reasons unrelated to charging, and I MUST re-install it.  This will mean trying the D2V integration, as the only way I can take advantage of Charge Anytime.  The CA team have offered to help with the changeover to D2V.

Watch this space  😉

This issue with my BMW 330e being somehow unable to handle pause/resume charging has not totally (to me = technically satisfactorily)gone away.  But what seems like lighter loading of the Grid over the last weeks seems to have reduced the number of pauses in a charge session to a level which gives me acceptable charging at home.  At any rate for the moment.  Come the darker months, with less people out of the UK on holiday, I’ll be monitoring the situation again.  Will report back if a technical solution is found.

What I am sure about now is that the issue for my car is NOT conflict of scheduling apps.  Problem continued even with zero  scheduling involved.

Hi @LancastrianScot,

 

Thank you for coming back to provide an update. This may be helpful for others who may be in a similar position.

 

We look forward to your next update. 

 

 

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