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A warning to charge anytime customers. 

I received our monthly bill yesterday and thought it looked quite a bit higher than normal (around £80 more), when I checked I noticed the charge anytime credit was missing from the bill.  I took a look in the app and found that our car, a Tesla M3LR, connection had expired and had been since the 6th September!!!  (we connect directly to the car rather than via a smart charger).  We're not sure why this happened whether it was a Tesla software update or something OVO’s end. As we never really go into the app to alter the charge schedule we weren't aware that the car had become disconnected 🙁  Due to the timing of the bills and when it became disconnected it wasn't apparent until I got the latest bill. Last months bill was normal and as the connection had expired a week before the end of the bill period the credit appeared on the bill and was around the normal amount.

I have emailed the chargeanytime team to ask for a feature request to have a notification alert sent from the app to let customers know that the car (or charger) has become disconnected.

In the meantime we’ll be checking in the app regularly to make sure things are working properly so we’re not caught out again.  Lucky it was only around £80 and I spotted it as soon as I could.

Has this happened to anyone else?

 

 

Hey @fancyabrew, 

 

I asked the Charge Anytime team and they’ve said that Tesla and Audi updated their vehicle apps in the last 2 weeks. They’ve asked if you can ensure that both your Charge Anytime app and vehicle app are up to date and you may need to log out and back in to Charge Anytime through the app. 

 

It sounds like you’ve been in touch with the Charge Anytime team by email so keep us updated on your progress! 

Its the wife's company car so I got her to go in to the app and reconnect it yesterday and its now showing as connected, and she’ll keep an eye on it!  My issue isn’t so much it getting disconnected, (I work in IT so stuff happens!) the trouble is unless you’re checking the app (we don’t as generally charge over night so don’t need to touch it) then as a customer you won’t know until you check your bill!  Hence the feature request for a toast notification from the app on your phone that there’s a problem.  Its cost us around £80 I think in lost credit :-(

Hey @fancyabrew,

 

Completely understand where you’re coming from. You can also submit this as an idea and other Forum members can vote on it as a suggestion as it’s really a great idea. This’ll be submitted to our Product Teams and they’ll consider it as a potential action! 

 

I’m sorry to hear that it left you out of pocket though and that hopefully now that it’s connected, you’ll not have any further issues. 

i’ll give that a go!

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