OVO engineer missed appointmet

Hello,

I’m sorry for the trouble, but unfortunately that can’t be arranged from here. Please contact OVO Support via https://help.ovoenergy.com or 0330 303 5063.

I emailed ovo several weeks ago to advise them that if the engineer failed to arrive I would be invoicing them for my and my team’s wasted time.  I checked last week that they still had the appointment in place.  Guess what - No Engineer.  I plan to invoice as promised.   

Don’t get cross, get even.

You can only get the GSoP Payment of £30 (and another £30 if it’s not paid within 10 days). Any invoice beyond that will be rejected. DO NOT attempt any other invoices as they may well backfire.

What email address did you use? Did you get a reply?

OVO removed their standard email address months ago. 

Why is Blastoise 186 raising their voice? Underline & capitals is shouting - rude and unnecessary.  ‘May well backfire’ is threatening rather than helpful.  I plan to invoice as promised.

I am just a little resentful of the twaddle I am fed - latest reply asks me to go online which is unavailable while I am being migrated.  Phones not answered, emails not replied to, online unavailable - Ovo clearly couldn't run a bath 

I keep having to make those warnings stronger and stronger when people don’t listen. You are entitled to the £30 GSoP Payment by letting Support know and they can also re-arrange the appointment. However, you are NOT entitled to any other money.

Attempting to invoice OVO for anything else is not going to get you any money.

Blastoise 186 stop shouting!  Red ink reminds me of the teacher.  A forum allows me to air my views.   Stop defending the indefensible, it is not good for your street cred and certainly issuing threats and warnings on Ovo’s behalf does nothing to improve their image.

Don’t get cross, get even.

Hi @Grumpygirl 

What suppliers have to pay for missed appointments under certain circumstances is set out in law. OVO don't make the rules. The law is the same for all suppliers. 

Writing an email to OVO doesn't change that law. The law states the compensation OVO should pay and the timescales for paying it. 

The only time i have ever seen extra compensation paid is when suppliers have missed multiple appointments for example. The Energy Ombudsman has a ability to order extra compensation in cases it upholds, but this is relatively small, £80 on average the last time i looked at the Energy Ombudsman site. I suspect they wouldn't order anything for a single missed appointment. 

Taking OVO to court i suspect won't help, simply due to the law around missed appointments. 

Oh I do wish it was a single instance rather than the catalogue of *edited by mod* errors and failures that goes back for more than a year

Have you put in an official complaint?

https://www.ovoenergy.com/feedback

If so, did you ask the Energy Ombudsman for help after 8 weeks?

https://www.ombudsman-services.org/sectors/energy

Yes

and 

No

but I will

Sorry to hear of these missed appointments, @Grumpygirl. I totally understand you wanting to get compensation, as others have mentioned we do have compensation procedures in place for this. Our Support can assist with getting that sent and helping you rebook the appointment. They may want to check on the cause of the repeated missed appointments.

This is a customer forum so members here won’t be able to help much more given the circumstances are specific to your supply and your account. That said I do think it’s important that everyone here is mindful of the perceived tone of voice of their replies. Bold and red font can be seen as emotive and may be be best to be avoided. We have house rules for posts here: 

• OVO Forum community guidelines and house rules Tutorial