Hi all, we had a smart meter fitted 2 weeks ago, and this is the time of month we previously had to submit readings. Do we need to this month, as we've only had it 2 weeks? (We've had a reminder to submit them). Thanks
Best answer by Anonymous
Hey @Galaxy and @Rosie
Thanks for getting involved on the Forum!
It takes up to 6 weeks before your online account updates with your new smart meter details and smart meter readings - this is because we need to wait for the engineer to pass us back the booking notes. During this time we'll still take your Direct Debit, but we won't create any statements. You also won't need to provide us with any meter readings.
We need these notes so we can final bill your old meter. This will be done using the last reading taken before the meter was removed. We'll then need to update your account with the smart meter details and the reading taken when the new meter was installed.
If you're still waiting for your account to update, after the 6 week time frame has passed, drop us a message on our Facebook or Twitter page and we'll chase it up for you.