I’ve had my smart meter (SMETS2 Aclara) for about a year running pretty much flawlessly, however I have just discovered that last week my meter’s electricity reading has reset itself from 1306 (day reading) back to 0. It has also reset the night counter to 0 and the night reading has not increased since then (still 0 after a week). At around the same time my IHD (Chameleon Type 1) stopped displaying any electricity readings. The new readings have been transmitted and recorded by OVO. Can anyone help with this?
Gas meter readings and display on the IHD are totally unaffected.
Best answer by Tim_OVO
Some great work looking at that Aclara smart meter health check, and helping us work out the details,
I’ve spoken to our SMETS2 experts, and they have not heard of this meter type physically defaulting to 00000:
“While I'd say a meter exchange is likely, it'd be good to have information: As an issue we've not seen before, it really needs to be raised with the appropriate teams/meter manufacturers so it can be properly investigated.
Some photos and a rough outline of customer experience with the meter up to this point would help.”
I would recommend sending this to us in an email, and include a link to this topic thread: firstname.lastname@example.org.