I was mortified that they are doing this! I tried calling and couldn’t get through to them at first. When I did the gentleman was very reassuring and told me he would rectify the bill and did the sale pitch to which I decided to stay with them.
Recieved the new statement and they are still trying to charge me!! I’ve had it with this company already! Painful is an understatement! Plus my new email as a new client states they are open Saturday hey are not!
Not at all happy and want to go back to Bulb Energy even though they are slightly more expensive. Customer service was second to none
Best answer by Amy_OVO
I'm really sorry to hear of your experience so far. When you contacted our team to take over liability of the energy used in the property we would only then start to bill you from that date, as
We may have used an estimated reading to open up your account, in any case this is something our team will be able to look into. Please contact them with a current reading, but more importantly the reading on the date you moved in, this will be on your tenancy or check in details, they'll be able to adjust the statement to rectify your consumption today.
You can send us a message on Facebook, Twitter or email the team on email@example.com, or give them a call. You can reach our Customer Care team 9-5 Monday-Friday on 0330 303 5063.