Anyone not been paid March prepayment Energy Support Scheme payment?

Hi all, I finally got a voucher in the post today!!!!  Why we've had to suddenly get the credit this way who knows but don't give up folks😀 doesn't excuse the shocking treatment we've all endured trying to get answers from OVO😠 

I normally get vouchers through the post and got all previous vouchers fine.  I still don’t have the current March voucher and I’ve been in touch with OVO/SSE every conceivable way.

I’m over 60 and I’m half-way through using my emergency credit.  I simply don’t have the funds to add to the meter myself if the voucher doesn’t arrive within 2 or 3 days.

https://www.gov.uk/government/publications/energy-bills-support-scheme-vouchers-letter-to-energy-suppliers-with-prepayment-customers

I am a new customer of OVO and am having issues trying to get them to apply the government payment every month to my smart meter.  I have been pushed from pillar to post with this and it has not been helping my mental health having to deal with so many people.  All I have been asking for was a direct payment, not a voucher that I cannot use anywhere.  If anyone could help me I would be so appreciative

Hey @Amme,

Sorry for the issues you’re having,

You’ll need to contact Support for this issue, it sounds like you are with OVO PAYG or Boost Energy. Both have a webchat option.

I’d also advise getting added to our Priority Services Register, we can offer a number of additional services which may be of interest to you.

Hope this gets resolved as soon as possible. 

It finally arrived and cashed fine.

Thanks for letting us know. 

Good to hear you got the final payment. 

You can check status here

https://energy-support.ovoenergy.com/

@lewisgreen85 no one here has access to your account. You may need to check with customer support

Hey @lewisgreen85,

Sorry for the issues you’re having,

If two direct debit’s came out in quick succession you may have been paid two of your Energy Bills Support Scheme payments in one month. 

Can you please use this tool and upload a screenshot of what you’re seeing:

Let’s get to the bottom of this! 🙂

I also received one of these vouchers in the post instead of my smart meter being credited directly. I redeemed it having the credit added via my SSE top up card but two local Pay Point shops said the didn’t know how to process the payment or that their machine wasn’t working and told me to try somewhere else. It was third time lucky.

Hi @lindab

Welcome to the customer forum. 

You may have to wait up to a week typically to see the money in your account, but it is often quicker

So hopefully you will see it soon.

I don't work for OVO, I am just a customer like you.