Hi, I am trying to log into My Ovo, but it needs me to reset my password because Ovo have moved the account to their new online system.
I get the email to reset my password and click through and write a new one and then get an error that says “Your password reset link is invalid or expired.”
I have tried sending a new reset link over 10 times and tried different devices. What am I meant to do as I am now late submitting meter readings.
Best answer by Nancy_OVO
Updated on 21/09/20: We’ve now made a change so that password reset emails selected via the login page last 6 hours. Please make sure to check your junk and spam folders if you can’t find your email, and if it doesn’t work within the 6 hours, or you haven’t received it after inputting the correct email address, please reach out to our Support team for advice.