How do you calculate my direct debit?


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When customers join OVO, we take the total estimated cost they will spend for their energy in one year and divide it into 12 payments.

If they join OVO during the winter months (September onwards), we apply a winter uplift to their Direct Debit. This should ensure that at the end of the winter period they don’t end up in debt.

We will then do regular Direct Debit reviews to make sure they're paying the right amount. Here's a page to help explain the calculation: https://www.ovoenergy.com/help/direct-debit-review

12 replies

Hi Guys
How you know how much you are paying separately for gas n electric. We pay one payment for both.
Frank
Userlevel 6
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Hi Guys
How you know how much you are paying separately for gas n electric. We pay one payment for both.
Frank


Hi @frank1847,

I've moved your post over here. Check out the link in Tim's topic above for more information on how we calculate Direct Debits. Let me know if you have any more questions.

Nancy
I have just signed for a year fixed contract, I see that my aonline ccount shows £32 month.
I believe this this figure is an estimation, I will pay each month different ammount depending on my tariff consumption which stands: Electricity day: 15.44p/kWh, Electricity night: 9.8p/kWh.
Could someone please confirm, I just confuse about the £32 showing in the account info. Thanks in advance.
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Hi @ki4bills - I've moved your post over here - check out Tim's info at the top!
I've been advised to increase my Direct Debit inline with an estimated annual cost of £2249.46, which should equate to £187.45 per month.

When I go to increase the Direct Debit, I can't choose anything lower than the recommended value of £241 per month, i.e. £2892 per annum.

How can I adjust it to a more sensible figure - say £190 per month?
Userlevel 7
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How can I adjust it to a more sensible figure - say £190 per month?

Have a look at this topic thread for info on how we calculate a Direct Debit amount @Michael Hendry

If you think we've made a mistake with our calculations, we can certainly look into a lower amount. I'd suggest you call up our Customer Support team who are specialised at this sort of stuff: 0330 303 5063
We submitted accurate readings for last year before joining OVO. They then stated how much we would need to pay each month so we should have been able to do an accurate comparison with other energy providers. Since being with them for a few months they now want to put our bill up £75 a month! You can’t get hold of OVO, they don’t let you alter your direct debit to what you would like, in our eyes it seems they deceived us into joining by a low monthly rate only to change their mind later and now we are stuck.
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Hi @Lxen - I've moved your topic over here where you can find more information on how Direct Debits are calculated.

I'm sorry you've not been able to get hold of the team. We were extremely busy last month after inheriting Economy Energy's customers. Our call wait times are back down to a few minutes so you should be able to speak to someone pretty swiftly if you needed to call.
I recently received an email from you recommending an increase to my Direct Debit amount. I find this very hard to understand since my last contact with you (prior to today) was to give a meter reading to show that you had considerably over estimated my actual consumption of electricity. I have given another reading today which confirms a continuing low rate of consumption.
I have no wish to end the year considerably in credit and to have to claim a repayment.
Do I have to accept your recommendation?
Userlevel 5
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When customers join OVO, we take the total estimated cost they will spend for their energy in one year and divide it into 12 payments.

If they join OVO during the winter months (September onwards), we apply a winter uplift to their Direct Debit. This should ensure that at the end of the winter period they don’t end up in debt.

We will then do regular Direct Debit reviews to make sure they're paying the right amount. Here's a page to help explain the calculation: https://www.ovoenergy.com/help/direct-debit-review


Welcome to the forum, @Edmund Byrne, it sounds like bad timing with your account being brought up to date inline with your reading and the Direct Debit review being sent.

I've popped your post here and added a bit of info above that may be handy, I'd recommend getting in touch with the team just to check things over.

You can send us a message on Facebook, Twitter or email the team on hello@ovoenergy.com, or give them a call. You can reach our Customer Care team 9-5 Monday-Friday on 0330 303 5063.
I would rather leave my Direct Debit amount as originally agreed until there is more useful information available.
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You'll need to speak to the team about this, @Edmund Byrne, please get in touch ☺

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