Having major issues: I registered on the forums fine yet when I enter my customer ID and click on First Time Logging In or Reset Password, nothing is being sent to the email address I registered with..... I know that the Email is correct because OVO send me account updates to it...
Best answer by Mw2870
That sounds really annoying, presumably you are trying to use this reset link.
If it still doesn't work, here’s the topic you want, with a step by step process to follow to sort this. I’ll copy them below:
- Login here.
- Make sure you’re using the email address you registered with us, or your Customer ID (find this on your welcome email or a bill).
- Send yourself a password reset email if you’re having issues.
- Check your spam/junk to see if the email has gone there.
- If you’ve changed your password and it’s not being accepted, try clearing your browsing history, autofill data, cache and cookies.
Hope this helps!