My smart meter is blank when I look at it? Last time I looked, which I don't normally, it was to take a reading as they said they couldn't do it from their end, I just read it and they sent a bill for 3 months which it looks like I will be doing again at the beginning of Feb. But it was working then I just took the readings. Is this normal? My IHD appears to be working ok?
Best answer by Tim_OVO
My smart meter is blank when i look at it?
The screen will be blank (or 'asleep') until you press a button on the keypad. Press A, to wake the screen up and 9 to get a reading. More info on this here
If you’re pressing buttons and it’s still not showing anything, it might be a fault. Reach out to us via phone if you’re off supply: 0330 303 5063. Otherwise, an email would be ideal: email@example.com or message us on Facebook/Twitter with your name, DoB and account number.