Tutorial

How to tell us you're moving out on your online account or OVO app

  • 28 April 2020
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How to tell us you're moving out on your online account or OVO app
Userlevel 7

Updated on 12/04/22 by Jess_OVO

 

You’ve packed your bags and got the removal van ready, but how do you let us know you’re moving and close your OVO Energy account?

 

The easiest way to do this is by logging in to your online account or OVO app (download for Android or iOS). We’ve run through the process in detail below.

 

Step 1

 

When on the homepage click on the ‘Moving home’ menu option to the left (or in the top right on the app),

 

Exact appearance may vary

You should now see this screen,

 

Exact appearance may vary

 

Step 2 

 

If your moving date falls within the next 28 days, or you’ve already moved, put your moving date in the day, month and year fields, and press ‘confirm’.

 

Step 3

 

You should then be greeted with this confirmation screen,

 

 

Exact appearance may vary

 

If your move out date changes, or you’re unable to complete this process online, reach out to our Support Team to make sure we can get everything tidied up.

 

Step 4

 

Don’t want to leave us completely? Click ‘get a quote’ to see the plans we have available at your new home! :house_with_garden:

 

Please be aware that the mobile phone images shown above are what you’d see when using your online account via your device’s internet browser but the same process can be completed on the OVO app.

 


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