Hoping someone can help with this smart meter problem.
The little display plug in thing was working fine then suddenly it is only reading gas meter & not the electric meter.
I have tried some suggestions about resetting,but nothing has worked.😒
Best answer by Emmanuelle_OVO
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Hey
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As long as your smart meters are communicating fine with OVO you’ll be billed accurately.
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You can see your usage via the Online Account for the time being.Â
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With regards to the IHD, if you’ve moved it closer to the meter and it’s not working it’s worth contacting our Support Team.Â
I am waiting on support team doing something😣
Well i was given a date for an engineer to come & change the electric meter to a newer one.Just got a message on my phone saying they have to cancel this appointment,typical of services these days.
Hey
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Sorry to hear about this being cancelled.
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Have you been in touch with the Support Team about this to get a new appointment booked?
I was not going to bother but i got a call from OVO giving me a new date,but if it`s cancelled again i won`t.
The engineer came & said he was here to do a repair,i thought okay then.He turned off the electric & did some kind of reset & the electric meter is showing on the IHD again.
+1
Sometimes a quick power cycle of the entire system fixes those things
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