OVO sends me a text on the 7th February telling me it's time to submit our meter readings, and that this is best done on the 13th for accuracy and to avoid estimated readings.
So I hang around until the 13th then, on precisely that date I submit our readings.
Just checked our account today and am dumbfounded to see OVO has added one extra day's estimated reading to those I submitted on the 13th, now telling me that the best day to......etc, is the 14th.
What's THAT all about?? It's a blimmin' joke isn't it. Tells me to do one thing, does something else. All I want is an accurate bill NOT an estimated one. Seems OVO are not technically equipped to carry out this simplest of tasks. Maybe just one of the reasons why they are no longer 'top of the class' in Customer's experiences (see "Which" Review). Or maybe simply building the case for earliest 100% installation of the dreaded SMART METER. I'm hanging out until the last second before I press go on that. I've heard some crazy things about them.
ANY COMMENT FROM OVO PLEASE?
Best answer by stateofit
It sounds to me like your statement cycle is set to the 15th, so if you really don't want to see the word Estimated on your bills, just add the reads on the 14th of the month, and your statement will be up to and including that read...
If you submit reads on the 13th, OVO will estimate forward 1 day. If you add the reads on the 10th then OVO will estimate forward 4 days...
I'm not sure where that advice of giving reads on the 13th came from, but clearly the 14th is your best "readings day".
Of course, it almost doesn't matter. The next time you Do submit reads it all catches up with itself. But if you want to see Exactly what you've used, with no estimation, submit reads the day before your bill comes out
Or Yes, get smart meters. Had mine fitted a year ago, and they're Ace. No need to do readings, bills always exact, My OVO usage graph shows Where my money's going. Nothing Dreaded about it...