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Why didn't my balance update when I entered my meter readings via my online account?

  • 15 May 2022
  • 3 replies
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Hi hope you can help I joined ovo since feb and all going well, I’ve been sending my meter readings in monthly but this month I have been doing it weekly to make sure I’m on track, and I like the way my balance is updated straight away. This morning I gave my meter readings and although it is logged in readings my balance has not changed or updated the weeks usage in billing, is this normal? Been checking every hour but still no change , thanks

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Best answer by Jess_OVO 16 May 2022, 13:15

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Userlevel 7
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Hi @Jrushy !

I think @Jess_OVO is already on the case for another member who’s seeing a similar issue. I’ll ask her to stop by.

Userlevel 7

Great to hear you’ve been enjoying the live-billing aspect of your online account, @Jrushy.

 

As you mention you’ve been entering manual meter readings, we’d usually expect the balance to update within 20 minutes, although sometimes it can take slightly longer.

 

If it’s been over 24 hours since you entered the reading and you’re still not seeing this reflected in your balance we’d recommend contacting our Support Team who can double-check everything’s working as it should be.

 

I hope this information helps, do let us know if you’ve got any more questions about getting the most out of your online account.

Hi all thanks checked this morning at 6:30 am all updated thanks for replying tho 😀

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