When will I receive my £30 compensation for a missed engineer appointment?

Hey @2437106,

I’m really sorry for the issues you’re having, it sounds very frustrating. 

You mention you’re unable to read the meter yourself, our Priority Services Register is a free support service you might find useful, it means you can book in meter readers to come and read the meter on your behalf. 

I understand that this doesn’t resolve the issues of your meters not communicating with OVO, but it’ll offer a temporary solution to ensure you have accurate bills until this is resoved. 

Yes, doddie is right, you may be eligible for a GSOP payment!

Before this can be applied, we’ll have to make sure that you meet the full eligibility for this industry regulated compensation. Examples of when we would pay GSOP are: 

• An engineer misses an appointment
• An engineer arrives after the agreed appointment time (outside the 4-hour time slot given to you)
• The installer or OVO cancels an appointment at short notice (less than 24 hours before the agreed start time on a working day)
• The engineer is unable to complete the work because they were missing ‘standard’ equipment or arrived with the wrong equipment (when there had been prior notification of what was needed - this must be cross-referenced with the booking to ensure it was booked correctly)
• An appointment did not go ahead due to an agent booking error
• System errors such as auto cancellation and not receiving cancellation notification.

Hi @Mandyvog58 ,

I’d say please top-up for now and ask Support to re-arrange. You’ll probably get a £30 GSoP Payment as well for the trouble.

Gotcha. Put the key into the meter as long as it’s yours - it’ll sort your supply out.