When will I receive my £30 compensation for a missed engineer appointment?

  • 21 December 2017
  • 26 replies

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26 replies

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Will I be entitled to £30 compensation


Possibly. If the Support Team thinks you might qualify for compensation under the Guaranteed Standard of Service, they can raise a claim on your behalf. If the claim is approved, OVO will arrange payment as soon as possible. If that payment takes longer than a certain time to arrive, you might also qualify for it to be doubled to £60 on the basis of the original £30 plus a further £30 for late payment.

I’d recommend talking to the team about that and they’ll take a look. I think what you’re describing qualifies for this sort of thing!