How do I contact OVO Energy?

Does OVO reply to emails sent to hello@ovo.com as it seems from the auto acknowledgement it does not 

What email address can be used as this is my preferred method of contact as it is impossible to get through on the phone 

OVO moved away from email some time ago. Contact methods are here

https://help.ovoenergy.com/#contact_us_container

You can also send a private messages on the ovo twitter or facebook page. The ovo staff their have access to accounts. 

Hi @mrobb14 ,

It seems @Jeffus already answered your question. However, I’d like to chip in as well.

The email address hello@ovo.com has never been valid. OVO used to accept emails to hello@ovoenergy.com but this has been disabled to allow agents to refocus on MUCH faster contact channels. You can no longer send emails to OVO.

As mentioned in a previous comment, https://help.ovoenergy.com details all the current contact options.

The only problem is that the hello ovo address is still published 

Where is it still published? We’re able to let someone know so that it can be fixed.

If you can post links, that’d be especially helpful.

If you post a screen and link to the OVO website where the email address is still displaying i am sure OVO can fix it

Trying to register a new account. Been calling 0330 303 5063 since Friday. Waited 30 mins on hold, called twice yesterday again on hold for 40 mins before giving up. Called again twice today, again 30 mins on hold… still nothing.

Twitter messages don’t get replied to. Something is very wrong with this company. Wouldn’t be surprised if news surfaces that they’ve gone under.

Hey @greenwood ,

Nope, OVO is in good shape right now. Try using https://switch.ovoenergy.com to get things going.

Or was it your online account you needed to set up? If so, it’s https://my.ovoenergy.com and then select the set up account option.

Hmm… they’re clearly not in good shape when it comes to answering the phone. In fact I would welcome you in joining me - try the number now for yourself. I’m already 20 mins in on my 3rd attempt.

The account number on our letter (addressed to The Occupier) isn’t being accepted when registering online.

You can’t set up online services if you don’t have a proper account yet. What website did you go to?

As for me getting through? I landed an agent in precisely 32.59 seconds from when the IVR put me in the queue on my first attempt. I timed it with a stopwatch. Soooo… Very good shape by the looks of things.