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Rank 1
May 30, 2017
Solved

Can someone advise me about how to get an Economy 7/10 meter?

  • May 30, 2017
  • 14 replies
  • 5631 views

Hi,

I'm an existing OVO user (for a few months now).
I've been told that I can get cheaper evening bills if I install an Economy 7 or Economy 10 meter.
I’ve read the advice here - what do I do next?


Thanks.

Best answer by Darran_OVO

Updated on 15/08/25 by Abby_OVO

 

At the moment, we can’t install Economy 7 or 10 meters. We’re sorry this isn’t currently possible. If this does change, we’ll update our topics so keep up to date here for the latest.
 

Unfortunately, we don't currently have the functionality to change Smart Meters from Single Rate to Economy 7, or vice versa. This is something we are looking to make possible in the future and we’ll keep you posted with any further updates here on the Forum!

 

Economy 7 to Single Rate 

 

Although we're unable to physically change the functionality of meters right now. We can offer an Economy 7 to Single Rate plan! This means you’ll be paying the same rate for each register.

 

If this is something you’re interested in, please get in touch with our Support Team.

 

OVO member but not got a smart meter yet? - Book today!

 

Interested but not yet an OVO member? - Check out our plans!

14 replies

Rank 2
November 1, 2022

Thanks for your help.

Had the new SGM1415-B meter fitted yesterday. So far so good!!!

Rank 1
March 25, 2023

I am a loy customer of OVO.  I have just Renewed my Tariff with OVO FOR ANOTHER YEAR .

After i renewed my contract

MY housing association has informed me thatthey are Refitting my heating System With Storzge heaters so I meen Economy 7 or the equivalent Setting up in my Home.

Im supposed to be on OVOS vunerable list , but when i phoned up to speak to someone from OVO Team i was Quiet Rudely Told we cant Help you with an Economy 7 Tariff and Suggest you Try to Cross over to another Supplyer ??

This Aftef allways Being in Credit through the years i have been with . I thought the idea was to keep Customers mot tell them to go Elswhere?  The Cystomer service Rep from OVO , Didnt even try to offer  Me an alterbarive Tariff just said I think you should try snother Electric Supplier because we wont offer you an Econo.y 7 Tariff . Can anyone Advise me What i can do Please as Customer Services Haven't.  

Thank you .

 

Blastoise186
Super User
Super User
March 25, 2023

Tell the housing association you don't want storage heaters. It's not worth it as you'd be downgrading your system.

Bromford in particular, appears to be obsessed with installing storage heaters at literally every single property they can get their hands on.

If you don’t already have storage heaters, it’s not worth switching to them.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Tim_OVO
OVO Staff
OVO Forum Legend
March 27, 2023

Hi @Stitch, we’d love it if you could stay with OVO!

 

I’m aware of a technical limitation with OVO’s billing platform which may prevent a move from a single rate tariff to a two rate, Economy 7 tariff. If this wasn’t a thing we’d love to change the fixed tariff into a two rate plan without any issues or exit fees. Whilst this billing platform limitation is going to be fixed soon, we don’t have a specific time frame to offer. So if you do go ahead with the storage heater change, OVO will be able to allow you to find a better two rate tariff elsewhere without any exit fees. 

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