I had my smart meter fitted and everything has worked great so far. The only problem is that after about a month the electricity estimated bill reset to £0.00 to start calculating for a new month. So far though, the gas just keeps increasing. My bill online is all fine and my direct debit hasn't changed but it's frustrating to not be able to work out what my gas bill will be for the next month. Anyone got any ideas how to sort this out?
Best answer by Tim_OVO
In short, this default estimated bill screen on the In Home Display (IHD) doesn't link up with the bills on your My OVO page, so it won't reset after each statement. It's therefore not that useful (if I'm honest) and you should use the statements on My OVO to view your charges.
The figures will reset after a tariff change, so when you renew, or with a price change if you're on the Simpler Energy plan. More info (as always) on OVO Answers here: https://www.ovoenergy.com/ovo-answers/topics/smart-technology/smart-meters/what-do-the-buttons-on-my-in-home-display-screen-mean.html.
This display can't be reset manually.
Hope this helps,