Best answer by Lucy_OVO
I have smart meters for both gas and electricity. However, neither is currently able to connect to OVO and hasn't done so for quite a while now. An engineer came to try to boost the signal but all his attempts failed. He said something about needing to wait for an additional bit of kit to be installed locally. How much longer do I have to wait? I really don't want to have to provide meter readings...I shouldn't have to with smart meters!
It sounds like we’re waiting for an engineer to become free in your area so that we’re able to fit an aerial. The wait time for this will depend on the availability of the engineer.
The aerial will boost signal in your home to help improve the Wide Area Network (WAN). This signal might be struggling depending on the location of the electricity meter, or its surroundings (thick walls, being in a metal box, being underground).
Send us a message on Facebook or Twitter so we can look into your account and find out exactly what’s going on, and see if we can get a time frame of when this will be fitted. If you don't use social media email email@example.com